---
title: "Administrator session history"
slug: "administrator-session-history"
updated: 2026-08-20T15:30:47Z
published: 2026-08-20T15:30:47Z
canonical: "knowledge.lightico.com/administrator-session-history"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://knowledge.lightico.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Administrator session history

This article explains how to use the Admin Center History page that gives access to past and in-progress collaboration session information.

## Permissions

Access to the History page is typically reserved for users with admin responsibilities. It is available to users with a standard **profile admin** or **team supervisor** role or as a separate permission in a custom role. See [Managing users and permissions](/v1/docs/user-management#user-roles).

> [!NOTE]
> Note
> 
> A user with **profle admin** role can search sessions for all teams in the profile.
> 
> A user with **team supervisor** role user can see the sessions started by members of his primary or secondary teams.

---

## Searching session history

You can search for collaboration sessions and view the following information:

- Start date of the session
- Team and user name of the agent
- Name and contact channel of the customer
- Number of times the customer connected to the session
- How many Workflows were sent, completed, and expired

You can also open the customer side of the collaboration session.

**To use the administration session history:**

1. On the Admin Center home page, under **System usage**, click **History**. The History page appears.
2. Click **Create new query**. ![](https://cdn.document360.io/473bb8c5-ff1b-4930-8109-2321ac6ab967/Images/Documentation/image(492).png)

The Create query dialog appears.
3. Create a search filter:
4. Select a team from one of the following team filters (optional):
  - **Team** - According to the agent’s home team, even if they used different settings for the session
  - **Session settings** - According to what settings were used in the session, regardless of the agent’s home team
5. Compose at least one condition to conduct a search. **For example:** *User name - equals - [select a user name]*
6. Click **+** (plus) to add more conditions to the criteria.
7. Click **Done**. ![](https://cdn.document360.io/473bb8c5-ff1b-4930-8109-2321ac6ab967/Images/Documentation/image(493).png) Results appear in the History page.
  - Click **Advanced query** to edit the query filters.
  - Click **Download CSV** to save a CSV file of the query to your computer. ![](https://cdn.document360.io/473bb8c5-ff1b-4930-8109-2321ac6ab967/Images/Documentation/image(494).png)
  - If necessary, select **View** from the options menu to open the customer side of the collaboration session.
  - Select **Delete** from the options menu to delete the session from the History page. ![](https://cdn.document360.io/473bb8c5-ff1b-4930-8109-2321ac6ab967/Images/Documentation/image(495).png)

Area of the Lightico platform where you will find all settings, user management, and asset configuration pages. Access to this area is defined by a user's role and permissions.

Each user is associated with a team. A team defines unique settings that affect how a Collaboration Room session functions and what cases are available in Case Manager.

A user that communicates with end-customers to complete tasks in a Collaboration Room session or a Case Manager case.