---
title: "Administrator session history"
slug: "administrator-session-history"
updated: 2025-05-25T12:37:17Z
published: 2025-05-25T12:37:17Z
canonical: "knowledge.lightico.com/administrator-session-history"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://knowledge.lightico.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Administrator session history

This article explains the History page that is available to users with a profile admin or team supervisor role.

> [!NOTE]
> Note
> 
> A team supervisor user can only see the sessions started by members of his team.

You can search for collaboration sessions and view the following information:

- Start date of the session
- Team and user name of the agent
- Name and contact channel of the customer
- Number of times the customer connected to the session
- How many Workflows were sent, completed, and expired

You can also open the customer side of the collaboration session.

**To use the administration session history:**

1. On the settings **Home**page, under **System usage**, click **History**. The History page appears. ![](https://cdn.document360.io/473bb8c5-ff1b-4930-8109-2321ac6ab967/Images/Documentation/2025-05-19_17-54-57.png)
2. Create a search filter:
3. Select a team from one of the following team filters:
  - **Filter by team** - According to the agent’s home team, even if they used different settings for the session
  - **Filter by session settings** - According to what settings were used in the session, regardless of the agent’s home team
4. Click **+** (plus) to add more conditions to the criteria.
5. Click **Search**. ![](https://cdn.document360.io/473bb8c5-ff1b-4930-8109-2321ac6ab967/Images/Documentation/2024-09-03_13-08-50.PNG)Results appear under **Interactions**.
6. If necessary, click the view icon to open the customer side of the collaboration session. ![](https://cdn.document360.io/473bb8c5-ff1b-4930-8109-2321ac6ab967/Images/Documentation/2024-09-03_13-24-55(1).PNG)

Each user is associated with a team. A team defines unique settings that affect how a Collaboration Room session functions and what cases are available in Case Manager.

A user that communicates with end-customers to complete tasks in a Collaboration Room session or a Case Manager case.