---
title: "Configure Case Manager settings"
slug: "configure-case-manager-settings"
updated: 2025-10-21T11:51:53Z
published: 2025-10-21T11:51:53Z
canonical: "knowledge.lightico.com/configure-case-manager-settings"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://knowledge.lightico.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Configure Case Manager settings

This article explains general settings that affect features of the Case Manager module.

## Case Manager audit trail

This setting is found in the Admin Center in system and team settings under **Session > Document handling**.

- **Enabled**- The system saves an audit trail of actions performed on the case and the audit trail is available to a Case Manager user (see [View cases](/v1/docs/view-cases#download-a-case-audit)).
- **Disabled**- The system does not save an audit trail and the download option is removed from the Case Manager UI.

A module in the Lightico platform that enables you to collect and manage customer information in a standardized, organized, and efficient way.

Area of the Lightico platform where you will find all settings, user management, and asset configuration pages. Access to this area is defined by a user's role and permissions.

Each user is associated with a team. A team defines unique settings that affect how a Collaboration Room session functions and what cases are available in Case Manager.