---
title: "Configure agent session history"
slug: "configure-conversation-history"
tags: ["conversation"]
updated: 2024-08-29T13:50:33Z
published: 2024-08-29T13:50:33Z
canonical: "knowledge.lightico.com/configure-conversation-history"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://knowledge.lightico.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Configure agent session history

This article explains how to configure the behavior of the history pane in the agent console where an agent can view and resume past sessions.

For details about how agents can use the history pane, see [Manage sessions](/v1/docs/manage-conversations).

![](https://cdn.document360.io/473bb8c5-ff1b-4930-8109-2321ac6ab967/Images/Documentation/2024-08-29_12-44-24.PNG)The history pane in the agent console

As an administrator, you can decide whether or not to show agents the history pane and define their access to which sessions they can view.

Configure the following settings in **System setting > Session > Preferences**:

- **Agent last sessions** - Turn on the toggle to enable the history pane in the agent console.
- **Access level** - Select one of the following to define which sessions an agent can view:
  - Agent sessions only - only their own sessions
  - Associated team sessions - sessions for all agents assigned to their team
  - All team sessions - sessions for all agents in the system

> [!NOTE]
> Note
> 
> If you allow agents to see the session history of other agents, they can enter a different agent's session. For more details, see [Manage sessions](https://knowledge.lightico.com/docs/manage-conversations#transfer-ownership-of-a-session).
- **Number of sessions in history** - Select how many sessions to include in the history.
- **Number of sessions per page** - Select how many sessions to display per page.

Each user is associated with a team. A team defines unique settings that affect how a Collaboration Room session functions and what cases are available in Case Manager.