--- title: "Configure Workflow end steps" slug: "configure-workflow-end-steps" updated: 2026-06-25T07:34:13Z published: 2026-06-25T07:34:13Z canonical: "knowledge.lightico.com/configure-workflow-end-steps" --- > ## Documentation Index > Fetch the complete documentation index at: https://knowledge.lightico.com/llms.txt > Use this file to discover all available pages before exploring further. # Configure Workflow end steps In this article, you'll learn how to configure End steps in the Workflow builder, including setting a closing screen and label for each End step independently. ![](https://cdn.document360.io/473bb8c5-ff1b-4930-8109-2321ac6ab967/Images/Documentation/image(453).png) Workflow with two End steps --- ## Overview Every Workflow must end with at least one End step. When a customer reaches an End step, two things happen: - The **Workflow completed** event fires, signaling to connected systems that the journey is done - The customer is shown a closing screen — or returned to the Collaboration Room chat if none is configured ### Closing screen configuration levels By default, when a customer completes a Workflow and reaches an End step, they are returned to the Collaboration Room chat. Alternatively, you can display a closing screen — a static HTML page shown to the customer at that point. Lightico provides a default closing screen, or you can create a custom one using the Admin Center HTML designer. You can configure a closing screen at two levels: - **Workflow level** — a single closing screen that applies to all End steps in the Workflow by default. Configured in the formatting tab of the Workflow builder. See [Configure general Workflow settings](/v1/docs/configure-workflow-settings#customize-opening-and-closing-screen). - **End step level** — a closing screen configured directly on an individual End step, overriding the Workflow-level setting for that path only. This is covered in this article. ### End step labels You can assign a label to each End step (for example, *Approved* or *Pending Review*). The label is included as the `endlabel` property in the [Workflow completed event](https://developers.lightico.com/docs/api-reference/hx4t0ssicfwdy-events#workflow-completed) payload, making it easier to identify which path completed in downstream systems. --- ## Configure an End step **To configure an End step:** 1. In the Workflow builder, click an **End step** on the canvas. The End step configuration panel opens on the right. 2. In the **End label** field, enter a name for this End step (for example, *Confirmed* or *Pending Review*). ![](https://cdn.document360.io/473bb8c5-ff1b-4930-8109-2321ac6ab967/Images/Documentation/image(455).png) 3. To configure a closing screen for this End step, enable the **Show closing screen** toggle. When enabled, the End step closing screen overrides the [Workflow-level closing screen](/v1/docs/configure-workflow-settings#customize-opening-and-closing-screen) for this path only. ![](https://cdn.document360.io/473bb8c5-ff1b-4930-8109-2321ac6ab967/Images/Documentation/image(456).png) 4. Select a closing screen option: - **System default** — displays the platform default closing screen. - **Existing template** — opens a popup listing available Static HTML templates. Select a template from the list, or click **Create New** to build a new one. Click **Done** to confirm. The selected template appears under **Existing template**. ![](https://cdn.document360.io/473bb8c5-ff1b-4930-8109-2321ac6ab967/Images/Documentation/image(457).png) - To change the template later, click **Replace**. - To edit the template content, click **Edit**. > [!NOTE] > **Note** > > End steps without a step-level closing screen configuration continue to use the Workflow-level closing screen default set in the **Formatting** tab. --- ## Use case example A telecom provider uses a single Workflow to handle customer plan upgrades. At the start of the Workflow, the customer fills out a form selecting their preferred plan tier. The Workflow branches based on their selection: - Customers who select a standard plan are routed to a **Confirmed** End step, which displays a confirmation screen with their new plan details. - Customers who select a premium plan requiring additional setup are routed to a **Pending Activation** End step, which displays a message explaining what happens next. Each End step is configured with a different Static HTML closing screen, so customers see a result that matches their specific outcome — all within the same Workflow. ![](https://cdn.document360.io/473bb8c5-ff1b-4930-8109-2321ac6ab967/Images/Documentation/image(454).png) Example custom ending screen A series of customer interactions that must be completed in a certain order. Workflows are configured by a business configurator (BC) and added to the session by an agent or API. A module within the Lightico Platform that enables you to complete all parts of a customer journey from a single, chat-style interface. You can obtain signatures, verify ID, collect supporting documentation, collect payments and more. Area of the Lightico platform where you will find all settings, user management, and asset configuration pages. Access to this area is defined by a user's role and permissions.