---
title: "Create rich text Attributes"
slug: "create-rich-text-attributes"
updated: 2026-07-21T14:21:07Z
published: 2026-07-21T14:21:07Z
canonical: "knowledge.lightico.com/create-rich-text-attributes"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://knowledge.lightico.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Create rich text Attributes

A rich text Attribute is a specialized Attribute type designed for capturing structured, formatted text from agents — and rendering that content in a Dynamic Document.

Unlike a standard text Attribute, which stores plain text and loses any formatting on output, a rich text Attribute preserves the structure the agent enters: paragraphs, bullet points, bold, italic, and underline are all retained when the value is referenced in a Dynamic Document. This makes it the right choice for content that needs to read as composed prose in a final HTML document — such as an adviser's recommendation, a case summary, or structured instructions.

![Agent Form showing rich text Attribute input field](https://cdn.document360.io/473bb8c5-ff1b-4930-8109-2321ac6ab967/Images/Documentation/2026-07-15_18-03-21.png)

Agent Form with rich text Attribute input field

### Where rich text Attributes can be used

Rich text Attributes are supported in:

- **Agent Forms** — the primary use case; agents enter and format content during a Collaboration Room session or Case Manager case
- **Customer Forms** — customers can also enter rich text if the form requires it
- **Dynamic Documents** — the value renders with its formatting intact in the final HTML output

> [!NOTE]
> Note
> 
> Rich text Attributes are **not** supported in PDF Templates, external source mapping, or APIs.

- **Conditions** - when a rich text Attribute is used in a Workflow or Dynamic Document condition, only the **Is empty** and **Is not empty** operators are available.

---

## Create a rich text Attribute

1. In the Admin Center, go to **Attributes**.
2. Click **Create new** and select **Rich Text**.
3. Configure the following in the **Create Attribute** dialog:
  - **Attribute name** — unique system name; lowercase letters and underscores only
  - **Attribute label** — the label displayed in forms
  - **Description** — optional
  - **Max characters** — the maximum number of characters the field accepts (up to 5,120)
4. Click **Save**.

The Attribute is now available to add to agent and customer Forms and to reference in Dynamic Documents.

![](https://cdn.document360.io/473bb8c5-ff1b-4930-8109-2321ac6ab967/Images/Documentation/image(497).png)

---

## Q and A

### Can I define a default value for a rich text Attribute in a Form?

Yes. In the Form builder properties pane, under **Default value**, select **Value** and enter and format the default value directly in the Form preview.

Documents created entirely in the Lightico UI, displayed as dynamic HTML and converted to PDF after signing or approval.

A user that communicates with end-customers to complete tasks in a Collaboration Room session or a Case Manager case.

A module within the Lightico Platform that enables you to complete all parts of a customer journey from a single, chat-style interface. You can obtain signatures, verify ID, collect supporting documentation, collect payments and more.

A module in the Lightico platform that enables you to collect and manage customer information in a standardized, organized, and efficient way.

Area of the Lightico platform where you will find all settings, user management, and asset configuration pages. Access to this area is defined by a user's role and permissions.