---
title: "Configure customer consent"
slug: "customer-consent"
updated: 2025-05-20T11:35:53Z
published: 2025-05-20T11:35:53Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://knowledge.lightico.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Configure customer consent

You can configure Lightico to require customer consent before entering a session or before signing or approving a document. While Lightico offers default consent messages, you can define a message that follows the requirements or needs of your legal team.

  

## Session consent

Before customers enter a session, you can require them agree to the terms of the session. For example:

![](https://cdn.document360.io/473bb8c5-ff1b-4930-8109-2321ac6ab967/Images/Documentation/Snag_13e365c4.png)

Customers can only enter the session after they click **Agree**. In the *Audit Trail* on each document completed in the session, there is an indication that the customer consented to the session.

If the customer clicks **Disagree**, they are redirected to another customized HTML page where you can explain that the session requires consent.

Whether the customer closed the consent page or clicked **Disagree**, they can always come back to the session and click on **Agree**.

**To configure session consent**:

1. Create a static HTML page for the *consent page* in the HTML Designer. For more information, see [Create static documents](/v1/docs/create-static-documents).
2. Create another static HTML page for the *redirect page*.
3. From the Administration page, go to **System Settings ⇾ Session ⇾ Preferences**.
4. Under Consent Preferences, turn on the **Session consent** toggle.![](https://cdn.document360.io/473bb8c5-ff1b-4930-8109-2321ac6ab967/Images/Documentation/Snag_5926e61.png)
5. Click **Edit,**choose the HTML document that you created for the session opening, and click **Done**.![](https://cdn.document360.io/473bb8c5-ff1b-4930-8109-2321ac6ab967/Images/Documentation/Snag_594395d.png)
6. Repeat step 5 for the non-consent redirect.
7. To require the customer to scroll to the end of the session consent text before approving, turn on the **Force Review** toggle.![](https://cdn.document360.io/473bb8c5-ff1b-4930-8109-2321ac6ab967/Images/Documentation/Snag_256fab6f.png)Session consent is configured.

## Signature and Approval Consent

Before the customer signs or approves a document, you can require customer consent. The following is an example of a consent message before signing:

![](https://cdn.document360.io/473bb8c5-ff1b-4930-8109-2321ac6ab967/Images/Documentation/Snag_c04a0f1.png)

To configure signature and approval consent, define the following settings:

1. From the Administration page, go to **System Settings ⇾ Session ⇾ Preferences**.
2. Under Consent Preferences, turn on the **Signature consent** and/or **Approval consent** toggle.![](https://cdn.document360.io/473bb8c5-ff1b-4930-8109-2321ac6ab967/Images/Documentation/Snag_59dab07.png)
3. Click **Edit**to change the text of the consent or keep the default text. Signature and approval consent are configured.

Note:

For a particular document, you can overwrite the system settings for consent. For more information, see [Include a consent message before signing or approving](https://knowledge.lightico.com/docs/new-pdf-builder-configure-pdf-settings#require-customer-consent-before-signing-or-approving).