---
title: "Define a session access PIN"
slug: "define-a-session-access-pin"
updated: 2025-06-12T08:28:32Z
published: 2025-06-12T08:28:32Z
canonical: "knowledge.lightico.com/define-a-session-access-pin"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://knowledge.lightico.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Define a session access PIN

Your company or team may require customers to type a PIN to enable access to a session. In this case, you, the agent, will be required to define the pin in the New Session window.

To configure Session access PIN authentication, see [Customer authentication](/v1/docs/customer-authentication).

**The following shows how session access PIN works during a session:**

1. The agent starts a new Session and is required to enter the Session PIN along with the other customer information.

> [!NOTE]
> Note
> 
> The session PIN must contain numbers only; letters or special characters are not allowed.

![](https://cdn.document360.io/473bb8c5-ff1b-4930-8109-2321ac6ab967/Images/Documentation/Snag_4ce9309.png)

> [!TIP]
> Tip
> 
> After the agent starts the session they can see the access PIN by hovering over the customer initials icon.
> 
> ![](https://cdn.document360.io/473bb8c5-ff1b-4930-8109-2321ac6ab967/Images/Documentation/Snag_4cedbbb.png)
2. The customer opens the link to the session and sees the default opening page or the one that your system administrator created with a hint to the password.
3. The customer clicks **Continue**.

![](https://cdn.document360.io/473bb8c5-ff1b-4930-8109-2321ac6ab967/Images/Documentation/2024-08-28_10-42-01.PNG)

The session PIN authentication page appears.
4. The customer enters the PIN.

![](https://cdn.document360.io/473bb8c5-ff1b-4930-8109-2321ac6ab967/Images/Documentation/2024-08-28_10-35-49.PNG)

After entering the PIN they are let into the session.

Each user is associated with a team. A team defines unique settings that affect how a Collaboration Room session functions and what cases are available in Case Manager.

A user that communicates with end-customers to complete tasks in a Collaboration Room session or a Case Manager case.