---
title: "General security settings"
slug: "general-security-settings"
updated: 2025-11-11T09:54:18Z
published: 2025-11-11T09:54:18Z
canonical: "knowledge.lightico.com/general-security-settings"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://knowledge.lightico.com/llms.txt
> Use this file to discover all available pages before exploring further.

# General security settings

In the Admin Center under **Settings**, click **System**and go to **Security**> **General**to configure the following general security settings:[](/docs/general-security-settings#_msocom_2)

## Multi-device access

Allow customers to access their session from a different device or browser after one-time password (OTP) verification. For more information, see [Configure single and multi-device access](/v1/docs/configure-single-and-multi-device-access).

## Stay logged in

An agent remains logged in after restarting their browser (valid for 5 days).

## IP allowlist

Define specific IP addresses from which agents and administrators can access Lightico. Toggle the switch on and enter the IP addresses in the **Set IP ranges** window.

## 2-factor authentication

Require administrators to go through 2-factor authentication. When this feature is turned on, the admin must provide a verification code sent to their phone in addition to their password.

## Auto logout

Agents and administrators will be logged out after a specified duration. Toggle the switch on and click the edit icon to set the logout duration.

## Use employee ID for API calls

Use employee IDs instead of their usernames when making API calls.

## Automatically unlock users

After repeated failed logins, users are locked out of the system. Toggle the switch on to automatically unlock the user after the defined duration.

## Mask sensitive data from agent

Hide sensitive data in documents from the agent. Fields that are bound to sensitive Attributes are blocked by a black stripe.

> [!NOTE]
> Note
> 
> When you create an Attribute, you can define it as sensitive (see [Create basic Attributes](/v1/docs/create-a-document-entity-attribute)).

## Iframe hosting

Enable the agent console to be displayed inside an iframe embedded in a third-party service interface. This allows Collaboration Room to be integrated seamlessly into external platforms.

Once this setting is enabled, you can restrict iframe placement by specifying allowed URLs.

To do this:

- Toggle **Define specific URLs** on.
- Under **Set IPs and URLs**, enter the list of approved domains where the iframe can be hosted.

Area of the Lightico platform where you will find all settings, user management, and asset configuration pages. Access to this area is defined by a user's role and permissions.

A user that communicates with end-customers to complete tasks in a Collaboration Room session or a Case Manager case.

An identifying label that you bind to data in a session that enables you to organize and make use of the data during the session.

Interface in the Collaboration Room module for inviting participants to a collaboration session and for running the session by adding Workflows and other interactions

A module within the Lightico Platform that enables you to complete all parts of a customer journey from a single, chat-style interface. You can obtain signatures, verify ID, collect supporting documentation, collect payments and more.