---
title: "Innovis phone-based customer authentication"
slug: "innovis-phone-based-customer-authentication"
updated: 2024-01-16T09:24:21Z
published: 2024-01-16T09:24:21Z
canonical: "knowledge.lightico.com/innovis-phone-based-customer-authentication"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://knowledge.lightico.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Innovis phone-based customer authentication

This article explains how to set up an Innovis integration hub to enable adding a phone-based verification step to a workflow.

To add Innovis phone-based identity verification as a step in a workflow see [Customer verification as a workflow step](/v1/docs/customer-authentication-as-a-workflow-step).

**Configure an Innovis integration hub in Lightico**

**To configure an Innovis integration hub:**

1. From the Lightico Administration page, go to **Integration hubs** and click the Innovis hub.

![](https://cdn.document360.io/473bb8c5-ff1b-4930-8109-2321ac6ab967/Images/Documentation/Snag_82ab03b7.png)

The Innovis Hub opens.
2. Enter a name and description for the hub and click **Save**.
3. On the **Connectivity**tab, enter your Innovis credentials.
4. Under **Environment**, select either **Sandbox**or **Production**.
5. Under **Customer lockout threshold**, enter the number of attempts that the customer has to enter the OTP that they receive by email. ![](https://cdn.document360.io/473bb8c5-ff1b-4930-8109-2321ac6ab967/Images/Documentation/image-1703172140416.png)
6. On the **Alternate phone number** tab, under **Allow alternate phone number**, select **Yes**to allow the customer to provide an alternate phone number during the authentication. In case the number provided does not match their associated credentials, they will then be able to provide another phone number. If the second phone number is verified, the authentication passes.
7. Under **Number of retries**, select the number of extra tries you would like to allow the customer if the first alternate phone number fails verification. ![](https://cdn.document360.io/473bb8c5-ff1b-4930-8109-2321ac6ab967/Images/Documentation/Snag_2749ea3b.png)
8. On the **Attributes**tab, click each **Attribute**dropdown to bind each of the items in the **Field**column to a Lightico attribute. The first four attributes are mandatory to bind. This ensures that this customer information can be reused in the workflow. ![](https://cdn.document360.io/473bb8c5-ff1b-4930-8109-2321ac6ab967/Images/Documentation/Snag_27490922.png)
9. Click **Save**. The Innovis integration hub is configured.