---
title: "Lightico support guide"
slug: "lightico-support-guide"
updated: 2024-09-01T10:24:26Z
published: 2024-09-01T10:24:26Z
canonical: "knowledge.lightico.com/lightico-support-guide"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://knowledge.lightico.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Lightico support guide

This article details the services covered by Lightico technical support. It is designed to assist you in accessing tools and resources to help you successfully utilize your Lightico service.

### Product documentation and knowledge base

- Product documentation: [https://knowledge.lightico.com](https://knowledge.lightico.com)
- Lightico API documentation: [https://developers.lightico.com](https://developers.lightico.com)
- Release notes: [https://knowledge.lightico.com/docs/release-notes](https://knowledge.lightico.com/docs/release-notes)

### Contacting Lightico Support

Lightico’s technical support is available 24 hours a day and 7 days a week to handle inquiries via Live chat, email and critical incidents via a dedicated phone line.

For more details, go to [Contacting Lightico Support](/v1/docs/contacting-support).

### Lightico Support Priorities and Response Times

When you contact Technical support, a case is automatically created and a tracking number assigned for every inquiry. The case priority determines the initial response time and target resolution time for the case.

Customers are advised to indicate requested priority classification at the beginning of the email’s subject line as “P1”, “P2”, “P3”, “P4”.

For more details, go to:

- [Support case priority definitions explained](/v1/docs/support-case-priorities-explained)
- [Lightico support priorities and response time objectives](/v1/docs/support-priorities-and-response-times)

### Service Status Updates

Lightico maintains a status page to communicate service related events. The status page provides real-time updates and alerts on any known issue that may be affecting our customers.

You can also subscribe to notification alerts for services related to your account.

- [Lightico service status updates](/v1/docs/lightico-service-status-updates)
- [Planned weekly service maintenance](/v1/docs/planned-service-maintenance)
- [Service notices](/v1/docs/service-notices)

### Escalation

Lightico assigns a program management team to each customer, who serves as the point of escalation in case a priority classification review is required.