--- title: "Release August 17, 2025" slug: "release-august-17-2025" updated: 2025-10-22T08:36:36Z published: 2025-10-22T08:36:36Z canonical: "knowledge.lightico.com/release-august-17-2025" --- > ## Documentation Index > Fetch the complete documentation index at: https://knowledge.lightico.com/llms.txt > Use this file to discover all available pages before exploring further. # Release August 17, 2025 As summer winds down, this release introduces multi-team support for users, expanded Auto OTP for cosigners, and smarter self-service branding. We’ve also added external Workflow draft storage, embedded session links for cosigners, and the ability to engage customers directly from Case Manager—making collaboration smoother across the board. --- ## New Collaboration Room features ### Multiple teams per user Users can now be associated to more than one team, with a primary team and optional secondary teams. This allows broader access to Workflows, cases, and assets across teams, while maintaining clear permissions and settings per context. It improves collaboration, supports cross-team case creation for Case Manager, and expands search and visibility in the History tab—all without compromising the structure of session-level settings. Additional users can be added to users in the [Admin Center **User management** page](/v1/docs/user-management) and by using the [User Management API endpoints](https://developers.lightico.com/docs/api-reference/guhle7tjmzhp9-create-user). ### Auto OTP for cosigners and participant-assigned tasks Auto OTP (One-Time Passcode) enables an agent to send the authentication code directly to a participant via SMS or email— preventing them from having to provide the code manually when the customer enters the session. Initially released for primary participants, this feature now supports sending the authentication code to cosigners as well. It’s also supported for when a participant assigns or re-assigns a task and provides contact details for another participant—ensuring smoother session access in more complex flows. For more information about OTP settings, see [Customer authentication](/v1/docs/customer-authentication#otp-authentication). ### Self-service opening page – Translation and branding The system now detects the team that initiated a self-service Workflow and applies the appropriate translation and branding for that team. This will support more tailored multilingual and multi-brand experiences across self-service flows. For more information about self-service Workflows, see [Create a self-service Workflow](/v1/docs/create-a-self-service-workflow). ### Store Workflow draft in external storage You can now enable a setting to automatically store a draft of the Workflow package in external storage when it’s sent to a customer—even if the customer never enters the session. This mirrors the existing capability in Campaigns and ensures a record is kept of what was sent, regardless of customer engagement. For more information, see [Configure general Workflow settings](/v1/docs/configure-workflow-settings#store-draft-in-external-storage). --- ## New API features ### Embedded Session Link Support for Co-Signers in Dynamic Workflow Enterprises using embedded sessions—where Lightico does not send session invitations—can now include co-signers without needing to provide their contact details. Previously, co-signers could only be invited via email or SMS. With this update, you can generate embedded session links for all participants, including co-signers. A new parameter in the **Add participants** endpoint allows you to choose how the session link is delivered, even when contact information is provided. For more information, see [Send an embedded session invitation](https://developers.lightico.com/docs/api-guide/k10e6z5m1hph5-send-an-embedded-session-invitation) in the Lightico developer center. --- ## New Case Manager feature ### Customer Engagement from Within a Case You can now interact with your customers directly from a case in Case Manager. This new feature lets agents send Workflows to customers as part of a case task, making it easier to collect signatures, documents, and form responses—all in one place. Workflows can include any of the available elements, such as forms, document uploads, and approvals. In this first phase, only customer-facing actions are supported. Workflows that require agent input (like filling out internal forms or providing contact details) will be available in future updates. This enhancement makes Case Manager more than just a tracking tool—it’s now a collaborative space where agents and customers can move cases forward together. For more information, see [Complete a case](/v1/docs/complete-a-case#invite-customer-to-a-collaboration-session). --- ## New Document Analyzer feature ### Signature detection added to Document Analyzer An essential upgrade to Document Analyzer enhances its ability to streamline document processing by automatically detecting signature blocks and identifying whether they are signed. Each signature is linked to a Boolean attribute and evaluated using existing rule logic, helping automate signature validation for supported document types. Detected signature areas and whether a possible signature was found in them, appear in the new **Signatures** tab, while rule evaluation results related to signatures are displayed in the existing **Rules** tab. Signature data is also included in the [**Document analysis completed**webhook](https://developers.lightico.com/docs/api-reference/lcsk7yvan13da-document-analyzer-events#document-analysis-completed), allowing downstream systems to act on signature presence. For more information, see [Validate a document package](/v1/docs/verifying-a-document-package#signatures). --- ## Fixes ### Collaboration room Resolved the following issues: - Downloading a PDF with forward slash (/) in its name created a folder instead of a file. - **Number**Attribute data from a nested radio button field did not pass into the session when added by an agent. - **Date**Attribute data from a nested checkbox field did not pass into the session when added by an agent. - A number Attribute nested in a radio button field did not pass data to the same Attribute in rich text (data passed only when not nested). - DOCUMENT_CODE was not passed in the storage data. - Portuguese localization was missing from some of the IDV screens. - Letters were incorrectly allowed for the session PIN when an agent started a pre-planned session. - The scroll message in Tick-box Documents was displaying in English despite the language being set to French. - In a visual cart Workflow, there was an issue with retaining a selected value. ### Studio Resolved the following issues: - Tick-Box Document was duplicating as a Dynamic Document. - Deletion of signature fields did not occur on all sheets when changing the HTML from sign to approve. ### Case Manager Resolved the following issues: - A nested, required radio button field left empty still triggered a “Verify task” success. - Cases loaded indefinitely when opened, and new cases could not be created. ### User management Resolved the following issue: - Bulk user uploads (via CSV) without a Team ID did not show an error, and the usernames were marked as “uploaded” but could not be used or corrected/re-added. ### API Resolved the following issue: - In API v28.1, when inviting multiple participants via both email and SMS in a dynamic Workflow, the cosigner only received an SMS invite if their orderGroupId differed from the primary participant’s. --- ## Release timeline | NA1 | EU4 | EU2 | | --- | --- | --- | | August 17, 2025 7:00 AM UTC | August 18, 2025 9:00 PM UTC | August 25, 2025 11:00 PM UTC | A module within the Lightico Platform that enables you to complete all parts of a customer journey from a single, chat-style interface. You can obtain signatures, verify ID, collect supporting documentation, collect payments and more. Each user is associated with a team. A team defines unique settings that affect how a Collaboration Room session functions and what cases are available in Case Manager. A module in the Lightico platform that enables you to collect and manage customer information in a standardized, organized, and efficient way. A series of customer interactions that must be completed in a certain order. Workflows are configured by a business configurator (BC) and added to the session by an agent or API. A user that communicates with end-customers to complete tasks in a Collaboration Room session or a Case Manager case. A module in the Lightico platform that performs an AI-based analysis of uploaded documents to extract structured data, classify document types, and evaluate business rules. The interface enables agent review, feedback, and corrections. An identifying label that you bind to data in a session that enables you to organize and make use of the data during the session. Used as part of a Workflow when you want customers to indicate that they have read some text by selecting a checkbox. Documents created entirely in the Lightico UI, displayed as dynamic HTML and converted to PDF after signing or approval.