--- title: "Release December 2024" slug: "release-december-2024" updated: 2024-12-19T11:54:52Z published: 2024-12-19T11:54:52Z --- > ## Documentation Index > Fetch the complete documentation index at: https://knowledge.lightico.com/llms.txt > Use this file to discover all available pages before exploring further. # Release December 2024 ## New features This release includes the following new features: ### Agent-only Workflows Previously, all Workflows required some level of customer participation. Now, you can create Workflows exclusively for agents, which can be added to a collaboration session but will only appear on the agent side of the Collaboration Room. This feature supports three primary use cases: - **Agent Forms** – Allows agents to fill out digital forms to define Attribute values. - **Custom Integrations** – Enables agents to initiate external service calls. - **Functions**– Allows agents to perform calculations and generate data. These agent-only Workflows streamline internal processes without requiring customer interaction. ### Lightico Salesforce app: Define the default communication channel An administrator can now configure the new session window in Salesforce to show the default communication channel as either phone or email. For more information, see [Configure Lightico settings](/v1/docs/configure-lightico-settings). ## Improvements ### Allow agents to start an embedded session without contact details Until now, even when embedded sessions were enabled, the agent had to provide either an email or a phone number. A new system/team setting (under **Session > Preferences > Engagement channels > Mandatory contact details**) enables Agents to start a session without providing contact details. As before, the agent has the option to copy the customer URL and send it manually. For more information, see [General session preferences](https://knowledge.lightico.com/docs/session-preferences#engagement-channel-system-settings). ### SMS sent event improvement The [**SMS sent event**](https://developers.lightico.com/docs/api-reference/hx4t0ssicfwdy-events#sms-sent) is triggered when Lightico sends an initial session invitation to the SMS gateway provider. With this release, this event now includes the content of the message. ## Fixes ### Collaboration room - Agent Forms, no longer allow completing the Form if required fields are empty. - The IDV “no mobile device” option no longer allows non-supported documents to be uploaded. - A Workflow with an agent Form, no longer affects the custom integration step in that Workflow. - Long Form field labels now display fully in the session summary. - Session summary maximum characters and text/numbers requirements are now enforced. - Agent basket dropdown selection now works properly. - When you move an asset from a folder not associated with a team to one that is, the agent can now see the asset immediately. - Resolved an issue where a Workflow would not lock. - Attribute values now display in the email subject for customer document emails. - Resolved an issue where in certain cases a lone PDF document in a Workflow would not display. - Resolved an issue when adding a Workflow with an agent Form. - Resolved an issue where occasionally completed Workflow documents could not be downloaded. - Resolved an issue with uploading an External Document to a session. ### Studio - HTML/Dynamic Document functions can now be placed in their required location. - Resolved an issue where complex Workflows with switches were becoming corrupted when edited. ### Settings - You can now download a draft document from the History page. - The color pickers in the Format and Design settings now work as expected. ### API - Resolved an issue where Workflow documents could not be retrieved by the API. ### Events - Resolved an issue where there was a 3 minute delay in sending the **Workflow complete** event. ### Salesforce app - Resolved an issue where no object data was passed in the Create Session request (custom object). - Resolved an issue where a Workflow was not being added to a session. ## Release timeline | NA1 | EU4 | EU2 | | --- | --- | --- | | December 8, 2024 7:30 AM UTC | December 9, 2024 10:00 PM UTC | December 17, 2024 12:00 AM UTC | A user that communicates with end-customers to complete tasks in a Collaboration Room session or a Case Manager case. A module within the Lightico Platform that enables you to complete all parts of a customer journey from a single, chat-style interface. You can obtain signatures, verify ID, collect supporting documentation, collect payments and more. An identifying label that you bind to data in a session that enables you to organize and make use of the data during the session. Each user is associated with a team. A team defines unique settings that affect how a Collaboration Room session functions and what cases are available in Case Manager. Digital form that captures information provided by the customer or agent during a session. A series of customer interactions that must be completed in a certain order. Workflows are configured by a business configurator (BC) and added to the session by an agent or API. A PDF document that is uploaded to a session from a source other than Lightico, for example, from the agent’s computer. Documents created entirely in the Lightico UI, displayed as dynamic HTML and converted to PDF after signing or approval.