--- title: "Release July 20, 2025" slug: "release-july-20-2025" updated: 2025-07-30T10:01:02Z published: 2025-07-30T10:01:02Z canonical: "knowledge.lightico.com/release-july-20-2025" --- > ## Documentation Index > Fetch the complete documentation index at: https://knowledge.lightico.com/llms.txt > Use this file to discover all available pages before exploring further. # Release July 20, 2025 This release introduces OTP delivery via email or SMS in agent console sessions, a new email-based integration hub for session data, and UX upgrades to Document Requests, Datasets, and Document Analyzer webhooks. These improvements simplify customer interactions, expand data delivery options, and streamline admin tasks. --- > [!NOTE] > ## Special notice > > Please note the following change in the Collaboration Room interface. In the **New session** dialog under **Customer details**, the customer's name now appears before the phone number/email.![](https://cdn.document360.io/473bb8c5-ff1b-4930-8109-2321ac6ab967/Images/Documentation/2025-07-15_09-21-16.png) --- ## New Collaboration Room features ### OTP delivery using agent console ![](https://cdn.document360.io/473bb8c5-ff1b-4930-8109-2321ac6ab967/Images/Documentation/2025-06-30_15-23-42.png) Until now, if an agent started a session from the agent console with OTP (One Time Passcode) authentication enabled, the agent would have to wait to provide the customer with the passcode. With this release, a new system/team setting (**Customer authentication > Send OTP to customer**) enables the agent to provide a communication channel in the **new session** dialog for sending the passcode. When the customer enters the session, the passcode is automatically sent via SMS or email, eliminating the need for the agent to share it manually. For more information, see [Customer authentication](/v1/docs/customer-authentication#send-otp-to-customer). ### Email connector integration hub ![](https://cdn.document360.io/473bb8c5-ff1b-4930-8109-2321ac6ab967/Images/Documentation/image(388).png) For businesses that are not able to consume [Lightico webhook events](https://developers.lightico.com/docs/api-reference/hx4t0ssicfwdy-events), this new feature offers a simple alternative method for receiving reports of session data. A new integration hub enables you to set up an automatic system for receiving data that is captured during a session. In the hub, you provide an email address and define what data is to be relayed. Then in the Workflow builder, enable the setting per step or for the Workflow as a whole. When the step or Workflow is completed by the customer, a CSV file with the data is sent to the provided email address. For more information, see [Send session data to an email address](/v1/docs/send-session-data-to-email-address). --- ## Collaboration Room Improvements ### **Document Requests page upgrade** **![](https://cdn.document360.io/473bb8c5-ff1b-4930-8109-2321ac6ab967/Images/Documentation/2025-06-09_10-56-39.png)** The Document Request page has been updated with a modernized layout and improved UX. Categories now appear on the left side of the page, with new category icons and clearer document categorization. ### Datasets page upgrade ![](https://cdn.document360.io/473bb8c5-ff1b-4930-8109-2321ac6ab967/Images/Documentation/2025-07-16_16-46-30.png) We’ve upgraded the UX of the Admin Center Datasets page. Improvements include: - Streamlined uploading process for CSV files - Easier viewing and editing datasets after uploading - Added a search bar --- ## Document Analyzer improvement ### Reorganized webhook events With this release, we are changing some of the Document Analyzer webhook events to improve usability and clarity. The changes include the following: - **Documents analysis completed** event has been renamed **document analysis processed**. - **Document validation completed** and **document analysis summary** events have been merged into a single, consolidated **document analysis completed** event. - Introduced the following new parameters to all Document Analyzer events: - **documentAnalysisTypeId**– Analysis type ID used for this package - **processingMode** - 1 = HITL (Human-in-the-loop), 2 = STP (Straight-through processing). For more information, see [Document Analyzer events](https://developers.lightico.com/docs/api-reference/branches/main/lcsk7yvan13da-document-analyzer-events#document-analysis-completed) in the Lightico Developer center. --- ## Fixes ### Collaboration room Resolved the following issues: - Multiple checkbox selections caused Workflow conditions to be ignored. - Long options text in a radio button series were cut off. - 90% zoom on Chrome for desktop did not allow HTML to continue, and the **Next**button was greyed out after scrolling to the end of the page. - Customer completion emails wrongly contained a separate audit trail. ### Studio Resolved the following issues: - Resaving a duplicated Dynamic Document resulted in an error. - In the HTML Designer, if a condition was related to a section, the condition was removed after saving/refresh. ### System Usage Resolved the following issue: - The table in the Admin Center **History**page could not be sorted using the **Workflows completed** column. --- ## Release timeline | NA1 | EU4 | EU2 | | --- | --- | --- | | July 20 2025 7:00 AM UTC | July 21, 2025 9:00 PM UTC | July 30, 2025 11:00 PM UTC | A module within the Lightico Platform that enables you to complete all parts of a customer journey from a single, chat-style interface. You can obtain signatures, verify ID, collect supporting documentation, collect payments and more. A user that communicates with end-customers to complete tasks in a Collaboration Room session or a Case Manager case. Each user is associated with a team. A team defines unique settings that affect how a Collaboration Room session functions and what cases are available in Case Manager. A series of customer interactions that must be completed in a certain order. Workflows are configured by a business configurator (BC) and added to the session by an agent or API. An interaction in a Lightico session that enables customers to provide supporting documentation by uploading a file or scanning the document using a mobile device. Documents created entirely in the Lightico UI, displayed as dynamic HTML and converted to PDF after signing or approval. Area of the Lightico platform where you will find all settings, user management, and asset configuration pages. Access to this area is defined by a user's role and permissions.