---
title: "Request supporting documentation"
slug: "request-a-document"
updated: 2025-09-09T08:34:30Z
published: 2025-09-09T08:34:30Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://knowledge.lightico.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Request supporting documentation

During a Lightico session, you can collect documents, such as passports and driver’s licenses, from your customers. This article describes how to request a document.

> [!NOTE]
> Note
> 
> This feature is enabled by a Lightico user with administrative permissions, in the Admin Center system settings under **Session > Tools > Document Request**.

🎦 Watch related video:

[Using the Document Request tool](/v1/docs/using-the-document-request-tool)

**To request a document:**

1. In the right pane of the agent console, click **Tools** to access the Lightico Apps.
2. Click **Document Request**.![](https://cdn.document360.io/473bb8c5-ff1b-4930-8109-2321ac6ab967/Images/Documentation/Snag_230949e0.png)

The Document Request pane opens displaying the available documents that you can request.

Note:

The list of available documents is configured by the administrator in the Lightico Administration page (see [Create Document Requests](/v1/docs/document-request)).
3. Find the documents you want to request and click **Add** next to the relevant documents. You can add multiple documents to the same request.![](https://cdn.document360.io/473bb8c5-ff1b-4930-8109-2321ac6ab967/Images/Documentation/Snag_235c8705.png)
4. Click **Send request**, to request the documents from the customer.![](https://cdn.document360.io/473bb8c5-ff1b-4930-8109-2321ac6ab967/Images/Documentation/Snag_235daecc.png)

Customer Perspective:

The customer is presented with a button for each required document. They can click each button to upload or scan the relevant document.

  

The upload option supports the following file types: PDF, PNG, and JPG.

  

![](https://cdn.document360.io/473bb8c5-ff1b-4930-8109-2321ac6ab967/Images/Documentation/Snag_23a979b0.png)

  

Once the customer uploads a file, they can do any of the following:

  - Click the **+** icon on the empty thumbnail to add another file for the same document. For example, the back of a driver's license.
  - Click **Save for later**. This enables them to move onto another document while saving what they have uploaded already.
  - Click **Finish**. This saves the uploaded files and finalizes the upload. They can no longer change these files.

![](https://cdn.document360.io/473bb8c5-ff1b-4930-8109-2321ac6ab967/Images/Documentation/Snag_87569c3.png)
5. After the customer has sent the relevant documents, you can download the documents by clicking the download button in the interaction bubble toolbar. For more information see [Interaction bubbles](/v1/docs/interaction-bubbles).![](https://cdn.document360.io/473bb8c5-ff1b-4930-8109-2321ac6ab967/Images/Documentation/image-1651586566876.png)

The documents are consolidated in a single PDF.

Area of the Lightico platform where you will find all settings, user management, and asset configuration pages. Access to this area is defined by a user's role and permissions.

## Related

- [Using the document request tool](/using-the-document-request-tool.md)