--- title: "Send an external document" slug: "send-an-external-document" description: "Send an external PDF document from your computer to the customer in a session " tags: ["document", "ad hoc", "esign", "session"] updated: 2024-09-10T07:12:15Z published: 2024-09-10T07:12:15Z canonical: "knowledge.lightico.com/send-an-external-document" --- > ## Documentation Index > Fetch the complete documentation index at: https://knowledge.lightico.com/llms.txt > Use this file to discover all available pages before exploring further. # Send an External Document This article explains how to send an External Document stored on a local drive to your customer during a Lightico session. Once added to the session, the customer can review and either approve or digitally sign the document. External Documents are any PDF file that you upload from your computer, as opposed to a PDF Template that is added to the session from the Lightico system. Upload External Document files in PDF format to enable adding interactive fields. Image files can be uploaded, but they do not support adding fields. For information about sending a pre-configured PDF template, see [Send a PDF Template document](/v1/docs/send-pdf-template). **To send an External Document:** 1. In the left panel of the session page, click the paperclip. ![](https://cdn.document360.io/473bb8c5-ff1b-4930-8109-2321ac6ab967/Images/Documentation/Snag_16c894.png) 2. Upload a PDF document file from your computer. > [!TIP] > Tip > > You can upload multiple External Documents at once and then edit them one at a time. The document opens displaying a toolbar at the top of the screen. 3. In the **Document Name** box, change the name of the document. 4. (optional) Select a template from the **Overlay Template** dropdown to apply pre-configured fields (see [Use an Overlay Template when you send an External Document](/v1/docs/use-overlay-template-when-sending-external-document)). 5. From the **Document Purpose** dropdown, select what the customer will do with the document. Choose from: - **Sign**- customer digitally signs; you, the agent will be required to add a signature field - **Approve**- customer selects an approval checkbox - **Review**- guides the customer to review the document online without requiring a signature or approval - **Download**- guides the customer to download the document without requiring a signature or approval 6. (optional) Select a document storage service from the **eVault Hub** dropdown to store an authoritative copy of the completed document. (This option will not appear if your company does not have an integration with a third-party storage service). ![](https://cdn.document360.io/473bb8c5-ff1b-4930-8109-2321ac6ab967/Images/Documentation/2024-05-28_11-34-27.PNG) 7. Add any of the following custom fields to your document: | Button | Field Name | Description | | --- | --- | --- | | ![image.png](https://cdn.document360.io/473bb8c5-ff1b-4930-8109-2321ac6ab967/Images/Documentation/image%2826%29.png) | Customer Signature | Adds a required customer signature field | | ![image.png](https://cdn.document360.io/473bb8c5-ff1b-4930-8109-2321ac6ab967/Images/Documentation/image%2827%29.png) | Customer Initials | Adds a required customer initials field | | ![image.png](https://cdn.document360.io/473bb8c5-ff1b-4930-8109-2321ac6ab967/Images/Documentation/image%2828%29.png) | Customer Signature Date and Time | Automatically inserts the date and time when the customer signs. The date and time format is configured in the system settings. | | ![image.png](https://cdn.document360.io/473bb8c5-ff1b-4930-8109-2321ac6ab967/Images/Documentation/image%2829%29.png) | Customer Corporate Stamp | Adds a required customer corporate stamp field. The corporate stamp is a combination of 3 fields that the customer completes: corporate name, corporate file number, and signature. | | ![image.png](https://cdn.document360.io/473bb8c5-ff1b-4930-8109-2321ac6ab967/Images/Documentation/image%2830%29.png) | Agent Signature | Adds an optional agent signature field | | ![image.png](https://cdn.document360.io/473bb8c5-ff1b-4930-8109-2321ac6ab967/Images/Documentation/image%2831%29.png) | Agent Initials | Adds an optional agent initials field | | ![](https://cdn.document360.io/473bb8c5-ff1b-4930-8109-2321ac6ab967/Images/Documentation/agent%20signature%20date%20icon.png) | Agent Signature Date and Time | Automatically inserts the date and time when the customer signs. The date and time format is configured in the system settings. | | ![image.png](https://cdn.document360.io/473bb8c5-ff1b-4930-8109-2321ac6ab967/Images/Documentation/image%2832%29.png) | Text | Allows the agent to add custom text to the document. | | ![](https://cdn.document360.io/473bb8c5-ff1b-4930-8109-2321ac6ab967/Images/Documentation/remove_button.png) | Remove | Remove an element that you added | | ![](https://cdn.document360.io/473bb8c5-ff1b-4930-8109-2321ac6ab967/Images/Documentation/remove_all_button.png) | Remove All | Remove all the elements you added | 1. Click the field that you want to add to your document. The field you clicked appears at the top left corner of your document. 2. Drag the field to the appropriate place in your document. ![](https://cdn.document360.io/473bb8c5-ff1b-4930-8109-2321ac6ab967/Images/Documentation/Drag_field.png) In the following example, the client signature field and the signature date field were added to a document: ![](https://cdn.document360.io/473bb8c5-ff1b-4930-8109-2321ac6ab967/Images/Documentation/ad_hoc_example.png) > [!NOTE] > Note > > You can also send this document to [additional participants](/v1/docs/send-an-ad-hoc-document-to-multiple-participants). 8. Click **Send** at the top right corner of your screen. To track the customer interaction after the document has been sent, use the interaction bubble, displayed in the left pane.![](https://cdn.document360.io/473bb8c5-ff1b-4930-8109-2321ac6ab967/Images/Documentation/Snag_246c26aa.png) The interaction bubble provides information about this interaction with the customer and allows you to perform certain actions on the relevant document or asset. For more information, see [Using interaction bubbles](/v1/docs/interaction-bubbles).