---
title: "Use agent session history"
slug: "use-agent-session-history"
updated: 2025-06-12T08:28:46Z
published: 2025-06-12T08:28:46Z
canonical: "knowledge.lightico.com/use-agent-session-history"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://knowledge.lightico.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Use agent session history

In the agent console, click the arrows in the upper left corner to reveal the history pane.

![](https://cdn.document360.io/473bb8c5-ff1b-4930-8109-2321ac6ab967/Images/Documentation/image(155).png)

In the history pane you can do the following:

- [Search and view previous sessions](/v1/docs/manage-conversations#search-and-view-previous-sessions)
- [Resume a session](/v1/docs/manage-conversations#resume-a-session)
- [Transfer ownership of a session](/v1/docs/manage-conversations#transfer-ownership-of-a-session)

![](https://cdn.document360.io/473bb8c5-ff1b-4930-8109-2321ac6ab967/Images/Documentation/image(156).png)

> [!NOTE]
> Note
> 
> Your history pane may not have all the features described below. The history pane is enabled and configured by your administrator in system settings. For more information, see [Configure agent session history](/v1/docs/configure-conversation-history).

### Search and view previous sessions

Search and view previous sessions in any of the following ways:

- Text search - In the top search bar, start typing the name of a customer. If this feature is enabled, you can filter the results by team, showing **My history** (only your own sessions), **My Team** (your team’s sessions) or **All** (all sessions in the system).

![](https://cdn.document360.io/473bb8c5-ff1b-4930-8109-2321ac6ab967/Images/Documentation/image(158).png)
- Updated sessions - Under **My history**, view sessions in which the customer completed actions since you last logged into that session.

![](https://cdn.document360.io/473bb8c5-ff1b-4930-8109-2321ac6ab967/Images/Documentation/image(160).png)
- Your most recent sessions - In the bottom list, browse through your own sessions, listed with the most recent one that you entered on top. Use the filter to show either **All sessions**, **Completed**, or **Incomplete**.

![](https://cdn.document360.io/473bb8c5-ff1b-4930-8109-2321ac6ab967/Images/Documentation/image(161).png)

### Resume a session

- Click the relevant customer name in the history pane. The session opens and you can resume collaboration with the customer.

![](https://cdn.document360.io/473bb8c5-ff1b-4930-8109-2321ac6ab967/Images/Documentation/image(162).png)

### Transfer ownership of a session

Using the history pane, you can enter the session of a different agent and transfer ownership of it to yourself.

**To transfer a session:**

- Search for the customer name in the top search bar (see [above](/v1/docs/manage-conversations#search-and-view-previous-sessions)) and click it. Ownership of the session is transferred to you and you enter into the session.

> [!NOTE]
> Note
> 
> If the other agent has the session open, a notification is sent to her and she will have to approve the transfer.

A user that communicates with end-customers to complete tasks in a Collaboration Room session or a Case Manager case.