---
title: "Use third party email and SMS providers"
slug: "use-custom-email-and-sms-providers"
updated: 2022-06-21T06:57:51Z
published: 2022-06-21T06:57:51Z
canonical: "knowledge.lightico.com/use-custom-email-and-sms-providers"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://knowledge.lightico.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Use third party email and SMS providers

You can use some third party email and SMS providers to send notifications to your customers about session updates. Then select either the default Lightico provider or a third party provider in the system and team settings.

Lightico default SMS provider is Twilio and the default email provider is Amazon SES. The following providers are available for custom integration:

- Sms: Twilio, Textel
- Email: IMI/Webex Connect

![](https://cdn.document360.io/473bb8c5-ff1b-4930-8109-2321ac6ab967/Images/Documentation/Snag_67e5da99.png)

This article explains how to set up the integration with the third party service and then to define the provider in system and team settings.

## Set Up an Integration Hub for a Third Party Email or SMS Provider

**To set up an integration hub:**

1. From the Lightico Administration page, go to **Integration hubs** and click the relevant Email or SMS hub.
2. Click the switch to activate the hub.
3. Enter a name and description for the hub.
4. In the **Connectivity**tab, enter your credentials.
5. Click **Save**.![](https://cdn.document360.io/473bb8c5-ff1b-4930-8109-2321ac6ab967/Images/Documentation/Snag_67cd9f4a.png)

The integration hub is set up.

## Define the Active Email or SMS Hub

**To define the active email or SMS integration hub:**

1. From the Administration page, go to **System Settings ⇾ Session ⇾ Communication**.
2. Click **Edit**for **Email hub** or **SMS hub**. ![](https://cdn.document360.io/473bb8c5-ff1b-4930-8109-2321ac6ab967/Images/Documentation/Snag_67dbd644.png)The selection window appears.  
Only integration hubs that you successfully configured will appear as an option.
3. Select the relevant option and click **Done**.![](https://cdn.document360.io/473bb8c5-ff1b-4930-8109-2321ac6ab967/Images/Documentation/Snag_67dc68b0.png)
4. Click **Save Changes** on the System Settings page.  
The selected provider now becomes the active one for all session notifications.

> [!NOTE]
> Note
> 
> These settings can also be configured according to team. Team settings override System settings. For more information, see [Define unique team settings](https://knowledge.lightico.com/docs/use-session-settings-from-a-different-team).