How to unlock a Lightico user

 

If a Lightico user attempts to login 3 times and fails, the user will be locked and an Admin will need to unlock the user and reset the password. 

 

Note: Only a user defined in the role of Profile Admin or User Admin can perform a password reset. Admin username and password will be required to perform this action.

 

To unlock a user:

  1. In the Administration menu, go to Users
  2. Find the user through the search function and click the unlock icon.
  3. Enter Admin username and password then click Send.

admin_unlocking_user.gif

 

Now you can reset user password

mceclip0.png

 

Make sure that when you reset the users password you follow the restrictions of 8 characters: one upper case, one lower case, one digit and one special character. You should not use the last password.

 

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