If a Lightico user attempts to login 3 times and fails, the user will be locked and an Admin will need to unlock the user and reset the password.
Note: Only a user defined in the role of Profile Admin or User Admin can perform a password reset. Admin username and password will be required to perform this action.
To unlock a user:
- In the Administration menu, go to Users
- Find the user through the search function and click the unlock icon.
- Enter Admin username and password then click Send.
Now you can reset user password
Make sure that when you reset the users password you follow the restrictions of 8 characters: one upper case, one lower case, one digit and one special character. You should not use the last password.