Why am I receiving "Error occurred" when I try to unlock a user and reset its password?
A Lightico user with administrator privileges can reset a users' password.
When doing so, the new password that the administrator enters, must meet the security requirements of the account as set under System Settings > Security tab, specifically for the following two fields:
minimal_password_length and deny_last_passwords.
The above message will be displayed if you try to reuse a previously used password. That is, the same password that was used, can not be repeated.
What to do
Make sure to meet the security requirements and use a unique password that hasn't been used before.