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Service Status Contact Support Knowledge Base Speak to Sales Login
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Our 24/7 support team available to answer your questions

Speak with us

+1-413-276-4089

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SMS support on: +1-413-276-4089

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click here or email us on: support@lightico.com

What can we help you with?
  1. Lightico
  2. Lightico Support

Lightico Support

Access how to guides, troubleshooting help and answers to common product questions

General

  • Lightico Service Status Updates

Product Basics

  • What browser should an agent use?
  • Does an end-user have to have cookies enabled to access a Lightico session?
  • What are the browser compatibility requirements for a customer or an agent to use Lightico?
  • How to unlock a Lightico user

Configuration & Settings

  • Setting up reminders

Troubleshooting

  • Error received when unlocking/resetting a user
  • SMS Text message not received on Iphone
  • Files are not uploading and data is not updated in Salesforce
  • Lightico Agent and Administrator network requirements
  • The time stamps on the Audit trail document seem to be one hour off
  • Clearing cache and cookies in your browser

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