# Lightico

> Knowledge base documentation for Lightico.

## Core Documentation

- [Introduction to Collaboration Room](https://knowledge.lightico.com/docs/introduction-to-lightico.md)
- [Getting started as an administrator](https://knowledge.lightico.com/docs/getting-started-as-an-administrator.md)
- [Getting started as an agent](https://knowledge.lightico.com/docs/getting-started-with-the-agent-console.md)
- [Start a session](https://knowledge.lightico.com/docs/start-a-session.md)
- [Invite the customer](https://knowledge.lightico.com/docs/invite-the-customer.md)
- [Invite to a session with OTP](https://knowledge.lightico.com/docs/invite-to-a-session-with-otp.md)
- [Define a session access PIN](https://knowledge.lightico.com/docs/define-a-session-access-pin.md)
- [Use agent session history](https://knowledge.lightico.com/docs/use-agent-session-history.md)
- [Using interaction bubbles](https://knowledge.lightico.com/docs/interaction-bubbles.md)
- [Error messages when connecting to a session](https://knowledge.lightico.com/docs/error-messages-when-connecting-to-a-session.md)
- [Send a Workflow](https://knowledge.lightico.com/docs/send-a-workflow.md)
- [Send a Workflow that requires agent input](https://knowledge.lightico.com/docs/send-a-workflow-that-requires-agent-input.md)
- [Add contact information for additional participants](https://knowledge.lightico.com/docs/add-contact-information-for-additional-paricipants.md)
- [When a Workflow document is reassigned](https://knowledge.lightico.com/docs/when-a-workflow-is-reassigned.md)
- [Send a visual cart Workflow](https://knowledge.lightico.com/docs/send-a-visual-cart-workflow.md)
- [Send a PDF Template](https://knowledge.lightico.com/docs/send-pdf-template.md): Send a pre-configured document to a customer for completion
- [Send a PDF Template to multiple participants](https://knowledge.lightico.com/docs/send-a-pdf-template-to-multiple-participants.md)
- [Send an External Document](https://knowledge.lightico.com/docs/send-an-external-document.md): Send an external PDF document from your computer to the customer in a session
- [Send an External Document to multiple participants](https://knowledge.lightico.com/docs/send-an-ad-hoc-document-to-multiple-participants.md)
- [Use an Overlay Template when you send an External Document](https://knowledge.lightico.com/docs/use-overlay-template-when-sending-external-document.md)
- [Request supporting documentation](https://knowledge.lightico.com/docs/request-a-document.md)
- [Request payment](https://knowledge.lightico.com/docs/request-payment.md)
- [Share a document for review](https://knowledge.lightico.com/docs/share-a-document-for-review.md)
- [Send a batch of documents](https://knowledge.lightico.com/docs/send-a-batch-of-documents.md)
- [Introduction to Workflows](https://knowledge.lightico.com/docs/getting-started-with-automated-workflows.md)
- [Create Workflows](https://knowledge.lightico.com/docs/design-workflows.md)
- [Managing Workflows](https://knowledge.lightico.com/docs/managing-workflows.md)
- [Add conditional Workflow elements](https://knowledge.lightico.com/docs/add-conditional-workflow-elements.md)
- [Setting conditions in Workflows](https://knowledge.lightico.com/docs/setting-conditions.md)
- [Add Forms to a Workflow](https://knowledge.lightico.com/docs/add-forms-to-a-workflow.md)
- [Add PDF Templates to a Workflow](https://knowledge.lightico.com/docs/add-pdf-templates-to-a-workflow.md)
- [Add Dynamic Documents to a Workflow](https://knowledge.lightico.com/docs/add-dynamic-documents-to-a-workflow.md)
- [Add Document Requests to a Workflow](https://knowledge.lightico.com/docs/add-document-requests-to-a-workflow.md)
- [Add External Documents in a Workflow](https://knowledge.lightico.com/docs/add-external-documents-in-a-workflow.md)
- [Add a custom integration step to a Workflow](https://knowledge.lightico.com/docs/add-a-custom-integration-step-to-a-workflow.md)
- [Add a payment step to a Workflow](https://knowledge.lightico.com/docs/add-a-payment-step-to-a-workflow.md)
- [Customer verification as a Workflow step](https://knowledge.lightico.com/docs/customer-authentication-as-a-workflow-step.md)
- [Add photo ID verification to a Workflow](https://knowledge.lightico.com/docs/add-photo-id-verification-to-a-workflow.md)
- [Configure general Workflow settings](https://knowledge.lightico.com/docs/configure-workflow-settings.md)
- [Replace the PDF or overlay template form in a Workflow](https://knowledge.lightico.com/docs/replace-the-pdf-or-overlay-template-form-in-a-workflow.md)
- [Create a visual cart](https://knowledge.lightico.com/docs/create-a-visual-cart.md)
- [Create a self-service Workflow](https://knowledge.lightico.com/docs/create-a-self-service-workflow.md)
- [Create multi-signer Workflows](https://knowledge.lightico.com/docs/manage-multi-signer-in-workflows.md)
- [Introduction to Forms](https://knowledge.lightico.com/docs/introduction-to-forms.md)
- [Create a Form](https://knowledge.lightico.com/docs/create-forms.md)
- [Create and edit Attributes in Form builder](https://knowledge.lightico.com/docs/create-and-edit-attributes-in-form-builder.md)
- [Configure Form field settings](https://knowledge.lightico.com/docs/configure-form-field-settings.md)
- [Configure calculated number fields](https://knowledge.lightico.com/docs/configure-calculated-number-fields.md)
- [Filter dropdown fields in a Form](https://knowledge.lightico.com/docs/filter-dropdown-fields-in-a-form.md)
- [Design the Form](https://knowledge.lightico.com/docs/design-the-form.md)
- [Introduction to Dynamic Documents](https://knowledge.lightico.com/docs/introduction-to-dynamic-documents.md)
- [Create Dynamic Documents](https://knowledge.lightico.com/docs/design-dynamic-documents.md)
- [Add dynamic elements to a Dynamic Document](https://knowledge.lightico.com/docs/add-dynamic-elements-to-a-dynamic-document.md)
- [Add conditional elements to a Dynamic Document](https://knowledge.lightico.com/docs/add-conditional-elements-to-a-dynamic-document.md)
- [Add functions to a Dynamic Document](https://knowledge.lightico.com/docs/add-functions-to-a-dynamic-document.md)
- [Add multiple participants to a Dynamic Document](https://knowledge.lightico.com/docs/add-multiple-participants-to-a-dynamic-document.md)
- [Create Tick-box Documents](https://knowledge.lightico.com/docs/create-tick-box-documents.md)
- [Create static documents](https://knowledge.lightico.com/docs/create-static-documents.md)
- [Getting started with PDF Templates](https://knowledge.lightico.com/docs/getting-started-creating-esign-documents.md)
- [Configure PDF Template fields](https://knowledge.lightico.com/docs/new-pdf-builder-configure-fields.md)
- [Bind fields to Attributes](https://knowledge.lightico.com/docs/new-pdf-builder-bind-fields-to-attributes.md)
- [Add multiple participants to a PDF template](https://knowledge.lightico.com/docs/new-pdf-builder-add-multiple-participants-to-a-document.md)
- [Design the customer form for PDF Template](https://knowledge.lightico.com/docs/new-pdf-builder-design-customer-form.md)
- [Configure PDF Template settings](https://knowledge.lightico.com/docs/new-pdf-builder-configure-pdf-settings.md)
- [Conditional signature](https://knowledge.lightico.com/docs/new-pdf-builder-conditional-signature.md)
- [Mask sensitive data](https://knowledge.lightico.com/docs/new-pdf-builder-mask-sensitive-data.md)
- [Customize wording of customer UI](https://knowledge.lightico.com/docs/new-pdf-builder-customize-wording-of-customer-ui.md)
- [Version control](https://knowledge.lightico.com/docs/new-pdf-builder-version-control.md)
- [Old PDF Builder: Create PDF Templates](https://knowledge.lightico.com/docs/create-template-based-documents.md)
- [Old PDF Builder: Add multiple participants to a document](https://knowledge.lightico.com/docs/add-multiple-participants-to-a-document.md)
- [Old PDF Builder: Conditional Signature](https://knowledge.lightico.com/docs/conditional-signatures.md)
- [Old PDF Builder: Configure template settings](https://knowledge.lightico.com/docs/configure-template-settings.md)
- [Old PDF Builder: Customize the document wizard](https://knowledge.lightico.com/docs/customize-the-document-wizard.md)
- [Old PDF Builder: Version control](https://knowledge.lightico.com/docs/version-control.md)
- [Old PDF Builder: Mask sensitive data in a completed document](https://knowledge.lightico.com/docs/mask-sensitive-data-in-a-document.md)
- [Old PDF Builder: Customize wording of customer UI](https://knowledge.lightico.com/docs/customize-wording-of-template-ui.md)
- [Create Document Requests](https://knowledge.lightico.com/docs/document-request.md)
- [Configure consent settings](https://knowledge.lightico.com/docs/configure-consent-settings.md)
- [Customer authentication](https://knowledge.lightico.com/docs/customer-authentication.md)
- [Configure agent session history](https://knowledge.lightico.com/docs/configure-conversation-history.md)
- [Understanding Attributes](https://knowledge.lightico.com/docs/understanding-attributes.md): An Attribute is an identifying label that you attach to a piece of data.
- [Create basic Attributes](https://knowledge.lightico.com/docs/create-a-document-entity-attribute.md)
- [Character masking](https://knowledge.lightico.com/docs/character-masking.md)
- [Create a function Attribute](https://knowledge.lightico.com/docs/create-a-function-attribute.md)
- [Create complex Attributes](https://knowledge.lightico.com/docs/create-complex-attributes.md)
- [Create list Attributes](https://knowledge.lightico.com/docs/create-list-attributes.md)
- [Create dataset Attributes](https://knowledge.lightico.com/docs/create-a-data-source-entity-attribute.md)
- [Send notifications](https://knowledge.lightico.com/docs/notifications.md)
- [Customer notification guidelines](https://knowledge.lightico.com/docs/customer-notification-guidelines.md)
- [Email template guidelines](https://knowledge.lightico.com/docs/email-template-guidelines.md)
- [Configure session behavior](https://knowledge.lightico.com/docs/configure-conversation-behavior.md)
- [Branding and customizing a Lightico session](https://knowledge.lightico.com/docs/format-design.md)
- [Use third party email and SMS providers](https://knowledge.lightico.com/docs/use-custom-email-and-sms-providers.md)
- [Run a campaign](https://knowledge.lightico.com/docs/run-a-campaign.md)
- [General session preferences](https://knowledge.lightico.com/docs/session-preferences.md)
- [Define unique team settings](https://knowledge.lightico.com/docs/use-session-settings-from-a-different-team.md)
- [Configure customer consent](https://knowledge.lightico.com/docs/customer-consent.md)
- [Configure end session behavior](https://knowledge.lightico.com/docs/configure-end-session-behavior.md)
- [Document handling](https://knowledge.lightico.com/docs/document-handling.md)
- [Enable reassigning a document to another person](https://knowledge.lightico.com/docs/enable-assigning-a-document-to-another-person.md)
- [Enable copying session details](https://knowledge.lightico.com/docs/copy-session-details.md)
- [Enhancing accessibility for Lightico session](https://knowledge.lightico.com/docs/accessibility-feature.md)
- [General security settings](https://knowledge.lightico.com/docs/general-security-settings.md)
- [Configure single and multi-device access](https://knowledge.lightico.com/docs/configure-single-and-multi-device-access.md)
- [Change time zone](https://knowledge.lightico.com/docs/change-time-zone.md)
- [Password policy](https://knowledge.lightico.com/docs/password-policy.md)
- [Data deletion](https://knowledge.lightico.com/docs/data-deletion.md)
- [Managing users and permissions](https://knowledge.lightico.com/docs/user-management.md)
- [Separate audit trail](https://knowledge.lightico.com/docs/separate-audit-trail.md)
- [Replay events](https://knowledge.lightico.com/docs/replay-events.md)
- [Administrator session history](https://knowledge.lightico.com/docs/administrator-session-history.md)
- [Custom integration hub for API and events](https://knowledge.lightico.com/docs/api-and-events-integration-hub.md)
- [Mitek ID document authentication and data extraction](https://knowledge.lightico.com/docs/mitek-document-and-id-authentication.md)
- [Zapier Automation](https://knowledge.lightico.com/docs/zapier-automation.md)
- [Innovis phone-based customer authentication](https://knowledge.lightico.com/docs/innovis-phone-based-customer-authentication.md)
- [Set up payment gateway integration](https://knowledge.lightico.com/docs/payment-gateway-integration.md): Lightico enables you to collect payments from customers within a session.adding yet another element of your customer's journey that can be unified with the other elements that complete their journey.
- [LivePerson integration](https://knowledge.lightico.com/docs/liveperson-integration.md)
- [Address Auto-Complete and Validation](https://knowledge.lightico.com/docs/address-auto-complete-and-validation.md)
- [Send session data to an email address](https://knowledge.lightico.com/docs/send-session-data-to-email-address.md)
- [Configure AWS external storage](https://knowledge.lightico.com/docs/configure-aws-storage-hub.md)
- [SFTP document transfer and storage](https://knowledge.lightico.com/docs/sftp-document-storage.md)
- [Configure eOriginal document vaulting](https://knowledge.lightico.com/docs/eoriginal-evault-integration.md)
- [Build a custom integration](https://knowledge.lightico.com/docs/build-a-custom-integration.md)
- [Introduction to Case Manager](https://knowledge.lightico.com/docs/introduction-to-case-manager.md)
- [View cases](https://knowledge.lightico.com/docs/view-cases.md)
- [Open a case](https://knowledge.lightico.com/docs/opening-a-case.md)
- [Complete a case](https://knowledge.lightico.com/docs/complete-a-case.md)
- [Create a user with Case Manager permissions](https://knowledge.lightico.com/docs/create-a-user-with-permissions-for-case-manager.md)
- [Create a Workflow for a case task](https://knowledge.lightico.com/docs/create-a-workflow-for-a-case-task.md)
- [Configure a case type](https://knowledge.lightico.com/docs/configuring-a-case-type.md)
- [Build a case lifecycle](https://knowledge.lightico.com/docs/build-a-case-lifecycle.md)
- [Associate a case to a team](https://knowledge.lightico.com/docs/associate-a-case-to-a-team.md)
- [Configure Case Manager settings](https://knowledge.lightico.com/docs/configure-case-manager-settings.md)
- [Overview of a document analysis package](https://knowledge.lightico.com/docs/overview-a-document-analysis-package.md)
- [Validate a document package](https://knowledge.lightico.com/docs/verifying-a-document-package.md)
- [Submit the validated package](https://knowledge.lightico.com/docs/submit-the-validated-package.md)
- [API reference](https://knowledge.lightico.com/docs/api-reference.md)
- [Introduction to Agent Interface](https://knowledge.lightico.com/docs/introduction-to-agent-interface.md)
- [PDF Designer - Part 1: Adding fields](https://knowledge.lightico.com/docs/pdf-designer-part-1.md)
- [PDF Designer - Part 2: The Wizard](https://knowledge.lightico.com/docs/pdf-designer-part-2.md)
- [PDF Designer - Part 3: Settings](https://knowledge.lightico.com/docs/pdf-designer-part-3.md)
- [Creating a multi-signer document](https://knowledge.lightico.com/docs/creating-a-multi-signer-document.md)
- [Sending a multi-signer document](https://knowledge.lightico.com/docs/sending-a-multi-signer-document.md)
- [Sending multiple files using "batch send"](https://knowledge.lightico.com/docs/sending-multiple-files-using-batch-send.md)
- [Creating and using layout templates](https://knowledge.lightico.com/docs/creating-and-using-layout-templates.md)
- [Using the document request tool](https://knowledge.lightico.com/docs/using-the-document-request-tool.md)
- [Attributes - Part 1: Basic attributes](https://knowledge.lightico.com/docs/creating-attributes-part-1.md)
- [Attributes - Part 2: Datasets](https://knowledge.lightico.com/docs/create-attributes-part-2.md)
- [Workflow - Introduction](https://knowledge.lightico.com/docs/workflow-introduction.md)
- [Workflow - Part 1: Forms](https://knowledge.lightico.com/docs/workflow-part-1.md)
- [Workflow - Part 2: Dynamic documents](https://knowledge.lightico.com/docs/workflow-part-2.md)
- [Workflow - Part 3: Design the workflow](https://knowledge.lightico.com/docs/workflow-part-3.md)
- [Visual Cart - Introduction](https://knowledge.lightico.com/docs/visual-cart-introduction.md)
- [Visual Cart - Part 1: Datasets and attributes](https://knowledge.lightico.com/docs/visual-cart-datasets-and-attributes.md)
- [Visual Cart - Part 3: HTML Designer](https://knowledge.lightico.com/docs/visual-cart-html-designer.md)
- [Visual Cart - Part 2: Forms](https://knowledge.lightico.com/docs/visual-cart-part-2-forms.md)
- [Visual Cart - Part 4: Workflow and design](https://knowledge.lightico.com/docs/visual-cart-workflow-design.md)
- [About Release notes](https://knowledge.lightico.com/docs/about-release-notes.md)
- [Release May 26, 2026](https://knowledge.lightico.com/docs/release-may-24-2026.md)
- [Release April 26, 2026](https://knowledge.lightico.com/docs/release-april-26-2026.md)
- [Release April 12, 2026](https://knowledge.lightico.com/docs/release-april-12-2026.md)
- [Release March 8, 2026](https://knowledge.lightico.com/docs/release-march-8-2026.md)
- [Release February 8, 2026](https://knowledge.lightico.com/docs/release-february-8-2026.md)
- [Release January 4, 2026](https://knowledge.lightico.com/docs/release-january-4-2026.md)
- [Sandbox releases](https://knowledge.lightico.com/docs/sandbox-releases-1.md)
- [Release December 7, 2025](https://knowledge.lightico.com/docs/release-december-2025.md)
- [Release November 9, 2025](https://knowledge.lightico.com/docs/release-november-9-2025.md)
- [Release October 19, 2025](https://knowledge.lightico.com/docs/release-october-19-2025.md)
- [New accessibility toolbar - October 2025](https://knowledge.lightico.com/docs/new-accessibility-toolbar.md)
- [User management page changes - October 2025](https://knowledge.lightico.com/docs/user-management-page-changes.md)
- [Release September 14, 2025](https://knowledge.lightico.com/docs/release-september-14-2025.md)
- [Release August 17, 2025](https://knowledge.lightico.com/docs/release-august-17-2025.md)
- [Release July 20, 2025](https://knowledge.lightico.com/docs/release-july-20-2025.md)
- [Release June 22, 2025](https://knowledge.lightico.com/docs/release-june-22-2025.md)
- [Release May 27, 2025](https://knowledge.lightico.com/docs/release-may-27-2025.md)
- [Release April 27, 2025](https://knowledge.lightico.com/docs/release-april-27-2025.md)
- [Release April 6, 2025](https://knowledge.lightico.com/docs/release-april-6-2025.md)
- [Release March 9, 2025](https://knowledge.lightico.com/docs/release-march-9-2025.md): Latest updates for the month of March. Includes new features and updates.
- [Release February 19, 2025](https://knowledge.lightico.com/docs/release-february-16-2025.md)
- [Release February 9, 2025](https://knowledge.lightico.com/docs/release-february-9-2025.md)
- [Release January 5, 2025](https://knowledge.lightico.com/docs/release-january-5-2025.md)
- [User navigation changes January 2025](https://knowledge.lightico.com/docs/user-navigation-changes-january-2025.md)
- [Release December 2024](https://knowledge.lightico.com/docs/release-december-2024.md)
- [Release November 2024](https://knowledge.lightico.com/docs/release-november-2024.md)
- [Release October 13, 2024](https://knowledge.lightico.com/docs/release-october-13-2024.md)
- [Release September 15, 2024](https://knowledge.lightico.com/docs/release-september-15-2024.md)
- [Release August 25, 2024](https://knowledge.lightico.com/docs/release-august-25-2024.md)
- [Release Notes July 28, 2024](https://knowledge.lightico.com/docs/release-notes-july-28-2024.md)
- [Release Notes July 7, 2024](https://knowledge.lightico.com/docs/release-notes-july-2024.md)
- [Release June 2, 2024](https://knowledge.lightico.com/docs/release-june-2-2024.md)
- [Workflow builder upgrade June 2024](https://knowledge.lightico.com/docs/workflow-builder-upgrade-june-2024.md)
- [Release May 5, 2024](https://knowledge.lightico.com/docs/release-may-5-2024.md)
- [Release April 7, 2024](https://knowledge.lightico.com/docs/release-april-7-2024.md)
- [Release March 10, 2024](https://knowledge.lightico.com/docs/release-march-10-2024.md)
- [Release February 4, 2024](https://knowledge.lightico.com/docs/release-february-4-2024.md)
- [Release January 7, 2024](https://knowledge.lightico.com/docs/release-january-7-2024.md)
- [UI refresh phase 2](https://knowledge.lightico.com/docs/ui-refresh-phase-2.md)
- [Release December 10, 2023](https://knowledge.lightico.com/docs/release-december-10-2023.md)
- [Release October 22, 2023](https://knowledge.lightico.com/docs/release-october-22-2023.md)
- [Release September 18, 2023](https://knowledge.lightico.com/docs/release-september-18-2023.md)
- [A fresh, new look for customer UI](https://knowledge.lightico.com/docs/fresh-new-look-for-customer-collaboration-ui.md)
- [Release August 20, 2023](https://knowledge.lightico.com/docs/release-august-20-2023.md)
- [Release July 23, 2023](https://knowledge.lightico.com/docs/july-23-2023-release.md)
- [New Admin navigation - July 2023](https://knowledge.lightico.com/docs/new-admin-navigation.md)
- [Release June 25, 2023](https://knowledge.lightico.com/docs/release-june-25-2023.md)
- [Release June 4, 2023](https://knowledge.lightico.com/docs/release-june-4-2023.md)
- [Release May 7, 2023](https://knowledge.lightico.com/docs/release-may-7-2023.md)
- [Release April 16, 2023](https://knowledge.lightico.com/docs/release-april-16-2023.md)
- [Release March 5, 2023](https://knowledge.lightico.com/docs/release-march-5-2023.md)
- [Release Feb 5, 2023](https://knowledge.lightico.com/docs/release-feb-5-2023.md)
- [New PDF Builder - Feb  5, 2023](https://knowledge.lightico.com/docs/new-pdf-builder-feb-5-2023.md)
- [Release January 15, 2023](https://knowledge.lightico.com/docs/release-january-8-2023.md)
- [Release December 11, 2022](https://knowledge.lightico.com/docs/release-december-11-2022.md)
- [Release November 13, 2022](https://knowledge.lightico.com/docs/release-november-13-2022.md)
- [Integration Certificate Annual Renewal 2022](https://knowledge.lightico.com/docs/integration-certificate-annual-renewal-2022.md)
- [New Admin landing page](https://knowledge.lightico.com/docs/new-admin-landing-page.md)
- [Release September 18, 2022](https://knowledge.lightico.com/docs/release-notes-september-18-2020.md)
- [UI Improvements - September 2022](https://knowledge.lightico.com/docs/ui-improvements.md)
- [Release August 21, 2022](https://knowledge.lightico.com/docs/release-aug-21-2022.md)
- [Release July 24, 2022](https://knowledge.lightico.com/docs/release-july-24-416.md)
- [Release July 10, 2022 - 4.15](https://knowledge.lightico.com/docs/release-july10-2022.md)
- [Release June 26, 2022 - 4.14](https://knowledge.lightico.com/docs/release-june26-2022-414.md)
- [Release June 19, 2022](https://knowledge.lightico.com/docs/release-notes-june-19-2022.md)
- [Release June 6, 2022](https://knowledge.lightico.com/docs/release-june-6-2022-413.md)
- [Release May 29, 2022](https://knowledge.lightico.com/docs/release-notes-template-1.md)
- [Release May 22, 2022 - 4.12](https://knowledge.lightico.com/docs/release-may-22-2022.md)
- [Release May 8, 2022 - 4.11](https://knowledge.lightico.com/docs/release-may-8-version-41.md)
- [Photo ID Verification - Reliability and UX Upgrade](https://knowledge.lightico.com/docs/photo-id-verification-upgraded-reliability-and-ux.md)
- [Document Auto-Capture - Improved Quality and Customer UX](https://knowledge.lightico.com/docs/document-collection-improvements.md)
- [Release April 17, 2022 - 4.9](https://knowledge.lightico.com/docs/release-april-17-2022.md)
- [Release April 10, 2022](https://knowledge.lightico.com/docs/release-april-10-2022.md)
- [Release March 27, 2022](https://knowledge.lightico.com/docs/release-march-27-2022.md)
- [Release March 13, 2022](https://knowledge.lightico.com/docs/release-mar-13-2022.md)
- [System and Team Settings New UI - March 14, 2022](https://knowledge.lightico.com/docs/system-settings-refresh-announcement-march-13-2022.md)
- [Release February 27, 2022](https://knowledge.lightico.com/docs/release-feb-27-2022.md)
- [Release February 13, 2022](https://knowledge.lightico.com/docs/release-february-13-2022.md)
- [Release January 30, 2022](https://knowledge.lightico.com/docs/release-jan-30-2022.md)
- [Release Jan 16, 2022](https://knowledge.lightico.com/docs/release-jan-16-2022.md)
- [Release Jan 2, 2022](https://knowledge.lightico.com/docs/release-jan-2-2022.md)
- [Release Dec 26, 2021](https://knowledge.lightico.com/docs/release-dec-26-2021.md)
- [Release Dec 12, 2021](https://knowledge.lightico.com/docs/release-dec-12-2021.md)
- [Release Nov 28, 2021](https://knowledge.lightico.com/docs/release-november-28-2021.md)
- [Release Nov 14, 2021](https://knowledge.lightico.com/docs/release-nov-14-2021.md)
- [Release Nov 1, 2021](https://knowledge.lightico.com/docs/release-nov-1-2021.md)
- [Release Oct 17, 2021](https://knowledge.lightico.com/docs/release-oct-17-2021.md)
- [Release Oct 3, 2021](https://knowledge.lightico.com/docs/release-oct-3-2021.md)
- [Release Sept 12, 2021](https://knowledge.lightico.com/docs/release-sept-12-2021.md)
- [Release Sept 7, 2021](https://knowledge.lightico.com/docs/release-sept-7-2021.md)
- [Release Sept 1, 2021](https://knowledge.lightico.com/docs/release-sept-1-2021.md)
- [Release Aug 22, 2021](https://knowledge.lightico.com/docs/release-aug-22-2021.md)
- [Release Aug 18, 2021](https://knowledge.lightico.com/docs/release-august-18.md)
- [Release Aug 8, 2021](https://knowledge.lightico.com/docs/release-aug-8-2021.md)
- [Release July 25, 2021](https://knowledge.lightico.com/docs/release-july-25-2021.md)
- [Release July 18, 2021](https://knowledge.lightico.com/docs/release-july-18-2021.md)
- [Release July 11, 2021](https://knowledge.lightico.com/docs/release-july-11-2021.md)
- [Release July 4, 2021](https://knowledge.lightico.com/docs/release-july-4-2021.md)
- [Release June 27, 2021](https://knowledge.lightico.com/docs/release-june-27-2021.md)
- [Release June 6, 2021](https://knowledge.lightico.com/docs/release-june-6-2021.md)
- [Release June 13, 2021](https://knowledge.lightico.com/docs/release-june-13-2021.md)
- [Release May 19, 2021](https://knowledge.lightico.com/docs/release-may-19-2021.md)
- [Lightico Interface Summer Refresh - June 8, 2021](https://knowledge.lightico.com/docs/branding-update-june-8-2021.md)
- [Release May 30, 2021](https://knowledge.lightico.com/docs/release-may-30-2021.md)
- [Release May 23, 2021](https://knowledge.lightico.com/docs/release-may-23-2021.md)
- [Release May 9, 2021](https://knowledge.lightico.com/docs/release-may-9-2021.md)
- [Release May 2, 2021](https://knowledge.lightico.com/docs/release-may-2-2021.md)
- [Release April 28, 2021](https://knowledge.lightico.com/docs/release-2121-2-april-28-2021.md)
- [Release April 18, 2021](https://knowledge.lightico.com/docs/release-21-2-1.md)
- [Lightico support guide](https://knowledge.lightico.com/docs/lightico-support-guide.md)
- [Lightico support priorities and response time objectives](https://knowledge.lightico.com/docs/support-priorities-and-response-times.md)
- [Support case priority definitions explained](https://knowledge.lightico.com/docs/support-case-priorities-explained.md)
- [Contacting Support](https://knowledge.lightico.com/docs/contacting-support.md)
- [Lightico service status updates](https://knowledge.lightico.com/docs/lightico-service-status-updates.md)
- [Planned weekly service maintenance](https://knowledge.lightico.com/docs/planned-service-maintenance.md)
- [System requirements for Lightico Agents and Administrators](https://knowledge.lightico.com/docs/system-requirements-agents.md)
- [About Lightico Domains and IP Addresses](https://knowledge.lightico.com/docs/about-lightico-ip-addresses.md)
- [Clearing browser cache and cookies](https://knowledge.lightico.com/docs/clearing-browser-cache-and-cookies.md)
- [Unable to access a Lightico Session](https://knowledge.lightico.com/docs/access-denied-to-lightico-session.md)
- [Finding the session ID](https://knowledge.lightico.com/docs/finding-the-session-id.md)
- [How to improve email deliverability and avoid spam reports](https://knowledge.lightico.com/docs/tips-to-avoid-spam-reports.md)
- [What are the device requirements for using IDV?](https://knowledge.lightico.com/docs/what-are-the-device-requirements-for-using-idv.md)
- [API Throughput Limiting — What It Is and What to Expect](https://knowledge.lightico.com/docs/api-throughput-limiting-what-it-is-and-what-to-expect.md)
- [Upcoming change to multi-device session access](https://knowledge.lightico.com/docs/upcoming-change-to-multi-device-session-access.md)
- [Integration Certificate Renewal - Oct 2025](https://knowledge.lightico.com/docs/integration-certificate-renewal-oct-2025.md)
- [Integration Certificate Renewal - Oct 2024](https://knowledge.lightico.com/docs/integration-certificate-renewal-oct-2024.md)
- [Upcoming Change to Lightico Service IP Address](https://knowledge.lightico.com/docs/upcoming-change-to-lightico-service-ip-address.md)
- [Deprecation of Support for TLS 1.1 and weak Cipher Suites](https://knowledge.lightico.com/docs/deprecation-of-support-for-tls-11.md)
- [Deprecation notice - old PDF Template builder](https://knowledge.lightico.com/docs/deprecation-notice-old-pdf-builder.md)
- [Deprecation notice - Self-service Integration Hub URLs will be deprecated as of Sept 1, 2024](https://knowledge.lightico.com/docs/deprecation-notice-self-service-integration-hub-urls-will-be-deprecated-as-of-sept-1-2024.md)
- [US - A2P 10DLC Campaign Registration](https://knowledge.lightico.com/docs/us-a2p-10dlc-campaign-registration.md)
- [Integration Certificate Renewal - Oct 2023](https://knowledge.lightico.com/docs/integration-certificate-renewal-oct-2023.md)
- [Deprecation notice - seperatedElementURL parameter as an object](https://knowledge.lightico.com/docs/deprecation-notice-seperatedelementurl-parameter-as-an-object.md)
- [Deprecation notice - fileURL parameter is deprecated as of March 5, 2023](https://knowledge.lightico.com/docs/deprecation-notice-fileurl.md)
- [Microsoft Internet Explorer 11  - End of Support Notice](https://knowledge.lightico.com/docs/microsoft-internet-explorer-11-support-notice.md)
- [Getting started for Salesforce administrator](https://knowledge.lightico.com/docs/getting-started-for-administrator.md)
- [Install the Lightico app](https://knowledge.lightico.com/docs/install-the-lightico-app.md)
- [Configure the integration between Lightico and Salesforce](https://knowledge.lightico.com/docs/configure-the-integration-between-lightico-and-salesforce.md)
- [Add Salesforce users to the Lightico app](https://knowledge.lightico.com/docs/managing-users.md)
- [Add Lightico elements to page layout](https://knowledge.lightico.com/docs/page-layout-settings.md)
- [Configure Lightico Settings](https://knowledge.lightico.com/docs/configure-lightico-settings.md)
- [Map Salesforce data to Lightico](https://knowledge.lightico.com/docs/mapping-salesforce-data-to-lightico-sessions.md)
- [Assign Lightico permission sets](https://knowledge.lightico.com/docs/assign-permissions-sets.md)
- [Create a Process with Lightico Actions](https://knowledge.lightico.com/docs/automating-a-session.md)
- [Invocable Method](https://knowledge.lightico.com/docs/invocable-method.md)