📁 Manage Sessions

As an agent , you interact and collaborate with your customers inside a collaboration session. This article explains how to open, close and renew a session in the agent console. Start a session To start interacting with your customers, you inv...

By default, when you start a session, Lightico automatically sends an invitation to the customer to join the session. The invitation is sent either by email or SMS, depending on which method you choose in the New Session dialog box (see above ). Th...

Your company or team may require customers to type a PIN to enable access to a session. In this case, you, the agent , will be required to define the pin in the New Session window. To configure Session access PIN authentication, see Customer au...

In the agent console, click the arrows in the upper left corner to reveal the history pane. In the history pane you can do the following: Search and view previous sessions Resume a session Transfer ownership of a session ...

During a Lightico session, you manage customer interactions in the Interaction Bubbles that are located in the left pane of the agent console. The interaction bubble provides information about each interaction and allows you to perform certain ac...

This article explains system messages that an end-customer or agent might receive when unsuccessfully attempting to access a session: Link has expired Session has expired Access denied Session closed Connection closed Servi...