Clearing browser cache and cookies

Why clear browser cache and cookies?

When you have an issue with Lightico, one of the first common troubleshooting steps our Support team will ask you to perform is to clear your cache and cookies. This is not just a key step but in most cases clearing cache and cookies in your browser will solve the problem altogether.

When you use a browser, like Chrome, it saves certain information from websites in its cache and cookies. This is a local file on your computer used as a temporary data storage space so that web pages and components can load quickly. Because of continuous updates to the Lightico platform, the cache and cookies may become outdated, which may then cause unwanted behaviour. Our support team may ask you to perform clearing cache and cookies in your browser as one of the first steps in the troubleshooting process. 

How to clean cache and cookies on your browser?

The first thing you’ll need to do to clear your cookies and cache is determine what browser you’re using. You fill find browser-specific instructions for clearing your cache and cookies on the following sites. Instructions for clearing cookies on: 

• Chrome 
• Firefox 
• Safari iPhone, iPad, Mac
• Internet Explorer