Welcome to the Lightico Help Center
Search
CTRL + K
Browse by category
Getting Started - Collaboration Room
Get started with Lightico
Collaboration Room - Agent
Information for agents about interacting with customers in the Lightico agent console
Collaboration Room - Admin
Information for administrators about configuration and administration of the Lightico environment
Workflows
Information for administrators about how to build and design automated Workflows
Videos
Explore instructional videos about a host of topics
Developers
API documentation and developer best practices
Newest articles
Release February 8, 2026
Upcoming change to multi-device session access
Create a user with Case Manager permissions
Release January 4, 2026
Configure AWS external storage
Most viewed articles
Unable to access a Lightico Session
Contacting Support
Error messages when connecting to a session
About Lightico Domains and IP Addresses
Introduction to Collaboration Room
Recently modified articles
Sandbox releases
Release February 8, 2026
Mitek ID document authentication and data extraction
Add Document Requests to a Workflow
Configure single and multi-device access