This article lists features, improvements, and bug fixes that are available in sandbox environments only.
Once the features are released to production environments, they are deleted from this article and will appear only in the standard release notes.
Collaboration Room
Salesforce integration
🔗 Support for related object fields in Salesforce session creation
Salesforce users can now map fields from related records, not just the main object, when starting a Lightico session. Related data flows into the session, is tracked throughout the interaction, made available in webhooks, and written back to the correct Salesforce records once the session is complete.
🏢 Start Salesforce sessions for business accounts without a Contact
Salesforce users can now start a Lightico session for a business account even when no Contact record is linked to it. When a Contact isn't available, the session uses the email address or phone number stored on the Business Account itself, so organizations managing communication at the account level can continue using Lightico without needing a related Contact.
Improvements
✅ Clearer selection indicators for Document Request and ID Verification
Selectable cards in Document Request and ID Verification steps now show an arrow, making it clear that the item can be selected. Click behavior is unchanged — this update simply improves visual clarity.
Document Analyzer
🔎 More accurate signature detection in documents with multiple section headers
Signature extraction is now more reliable in documents that define multiple section headers. If a signature label isn't found under the first header, the system continues checking the remaining headers before determining that no signature exists in that section.