This article lists features, improvements, and bug fixes that are currently available in sandbox environments only.
Once the features are released to production environments, they are deleted from this article and will appear only in the standard release notes.
New Collaboration Room features
Auto OTP for cosigners and participant-assigned tasks
Auto OTP (One-Time Passcode) enables an agent to send the authentication code directly to a participant via SMS or email— preventing them from having to provide the code manually when the customer enters the session. Initially released for primary participants, this feature now supports sending the authentication code to cosigners as well. It’s also supported for when a participant assigns or re-assigns a task and provides contact details for another participant—ensuring smoother session access in more complex flows.