This article lists features, improvements, and bug fixes that are currently available in sandbox environments only.
Once the features are released to production environments, they are deleted from this article and will appear only in the standard release notes.
New Collaboration Room features
OTP delivery using agent console
Until now, if an agent started a session from the agent console with OTP (One Time Passcode) authentication enabled, the agent would have to wait to provide the customer with the passcode. With this release, a new system/team setting (Customer authentication > Send OTP to customer) enables the agent to provide a communication channel in the new session dialog for sending the passcode. When the customer enters the session, the passcode is automatically sent via SMS or email, eliminating the need for the agent to share it manually.