Sandbox releases

This article lists features, improvements, and bug fixes that are currently available in sandbox environments only.

Once the features are released to production environments, they are deleted from this article and will appear only in the standard release notes.

New Features

Prevent admins from changing SMS settings

Due to limitations imposed by The Campaign Registry (TCR), SMS content can be changed only by certified users. In this release, you can request to disable SMS settings in the Lightico Admin Center allowing them to be viewed but not modified.

Read-only fields in Forms

Now you can define Form fields as read-only. This allows you to add Attribute values to the session, for example, via agent Form or API and show them in the customer Form without allowing editing.

New Document Analyzer feature

Manually classify documents

Previously, manual document classification was limited to AI-trained models. With this update, users can select from any defined Document Request type, ensuring more precise and accurate categorization.

This feature is supported when users:

• Change the AI-assigned classification of a document.

• Assign a classification to a document that was not recognized by the AI.

In addition, now a document can be submitted as unclassified if no appropriate document type applies.

New Salesforce feature

Invocable methods to support Workflows

With this release we have added two new invocable methods to the Lightico Salesforce app:

• Create session

• Add Workflow

Improvements

Filter History page according to session settings

Now you can filter session history by what settings were used in the session, regardless of the agent’s team. This is in addition to the existing filter that filters for sessions started by an agents’ team, even if they used different settings for the session.