This article lists features, improvements, and bug fixes that are available in sandbox environments only.
Once the features are released to production environments, they are deleted from this article and will appear only in the standard release notes.
Collaboration Room
🛡️Multi-device session access security update
Accessing the same session from multiple devices now requires identity verification, reducing the risk of unauthorized access. Depending on your configuration, verification is handled through an existing IDV method or a one-time password (OTP) sent via an available communication channel and applies to both self-service and assisted sessions.
For details, impact, and required actions, see the service notice: Upcoming change to multi-device session access.
🔎 Improved HTML document viewing on mobile devices
HTML documents now support zoom controls and fit to screen reset to make content easier to view on mobile devices. This improves readability during sessions on smaller screens.
Admin Center
⚙️ Align the Attributes mapping experience with other builders
The Attribute mapping page has been updated to match the newer experience already available when creating Attributes in Forms and other builder pages. This brings a more consistent and modern interface across Attribute configuration.
Case Manager
🔌 Enable full case lifecycle management via API
You can now create and manage cases programmatically using new Case Manager APIs. Previously, cases could only be opened and updated manually in the Case Manager UI.
The new APIs allow external systems to:
Create cases with a defined case type, owner, and title
Update case titles
Reassign case ownership
Transition cases between states based on defined business rules
Retrieve available state transitions for a case
All API actions apply the same validation, permissions, and business logic as the Case Manager UI, ensuring consistent governance and access control across both manual and automated workflows.
🗂️ Manage case lifecycles more safely and cleanly
You can now delete a case type directly from the case template builder. This makes it easier to remove unused or outdated case structures, helping teams keep their case setup accurate and uncluttered.
🧩 Case task description character limits
Case task descriptions now support up to 250 characters, with the limit enforced directly during editing in the Cases builder.