New Features and Improvements in Sandbox Environments

This article lists features and improvements that are currently available in sandbox environments only.

Once the features are released to production environments, they are deleted from this article and will appear only in the standard release notes.

New features

Agent control for collecting documentation in a Workflow

Now, Business Configurators can empower agents to adjust Document Requests based on specific customer needs. When building the Workflow, the BC creates a list of documents to collect and enables the agent to adjust it. In the session, the agent can select only those documents that are relevant to the current customer. In addition, the Business Configurator can allow agents to define custom Document Requests for cases where standard options are not sufficient. There is no difference in the customer experience between the custom requests and the preconfigured ones, providing a seamless and adaptable collection process.

Improvements

Enhanced HTML Editor

We've upgraded the HTML editor used in Dynamic Documents and Rich Text sections of Forms to solve some issues and enhance your user experience.