Release July 20, 2025

This release introduces OTP delivery via email or SMS in agent console sessions, a new email-based integration hub for session data, and UX upgrades to Document Requests, Datasets, and Document Analyzer webhooks. These improvements simplify customer interactions, expand data delivery options, and streamline admin tasks.

Special notice

Please note the following change in the Collaboration Room interface. In the New session dialog under Customer details, the customer's name now appears before the phone number/email.

New Collaboration Room features

OTP delivery using agent console

Until now, if an agent started a session from the agent console with OTP (One Time Passcode) authentication enabled, the agent would have to wait to provide the customer with the passcode. With this release, a new system/team setting (Customer authentication > Send OTP to customer) enables the agent to provide a communication channel in the new session dialog for sending the passcode. When the customer enters the session, the passcode is automatically sent via SMS or email, eliminating the need for the agent to share it manually.

For more information, see Customer authentication.

Email connector integration hub

For businesses that are not able to consume Lightico webhook events, this new feature offers a simple alternative method for receiving reports of session data. A new integration hub enables you to set up an automatic system for receiving data that is captured during a session. In the hub, you provide an email address and define what data is to be relayed. Then in the Workflow builder, enable the setting per step or for the Workflow as a whole. When the step or Workflow is completed by the customer, a CSV file with the data is sent to the provided email address.

For more information, see Send session data to an email address.

Collaboration Room Improvements

Document Requests page upgrade

The Document Request page has been updated with a modernized layout and improved UX. Categories now appear on the left side of the page, with new category icons and clearer document categorization.

Datasets page upgrade

We’ve upgraded the UX of the Admin Center Datasets page. Improvements include:

• Streamlined uploading process for CSV files

• Easier viewing and editing datasets after uploading

• Added a search bar

Document Analyzer improvement

Reorganized webhook events

With this release, we are changing some of the Document Analyzer webhook events to improve usability and clarity. The changes include the following:

• Documents analysis completed event has been renamed document analysis processed.

• Document validation completed and document analysis summary events have been merged into a single, consolidated document analysis completed event.

• Introduced the following new parameters to all Document Analyzer events:

  • documentAnalysisTypeId – Analysis type ID used for this package

  • processingMode - 1 = HITL (Human-in-the-loop), 2 = STP (Straight-through processing).

For more information, see Document Analyzer events in the Lightico Developer center.

Fixes

Collaboration room

Resolved the following issues:

• Multiple checkbox selections caused Workflow conditions to be ignored.

• Long options text in a radio button series were cut off.

• 90% zoom on Chrome for desktop did not allow HTML to continue, and the Next button was greyed out after scrolling to the end of the page.

• Customer completion emails wrongly contained a separate audit trail.

Studio

Resolved the following issues:

• Resaving a duplicated Dynamic Document resulted in an error.

• In the HTML Designer, if a condition was related to a section, the condition was removed after saving/refresh.

System Usage

Resolved the following issue:

• The table in the Admin Center History page could not be sorted using the Workflows completed column.

Release timeline