General session preferences
- 04 May 2023
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General session preferences
- Updated on 04 May 2023
- 1 Minute to read
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You can configure the following general preferences for a session in System setting ⇾ Session ⇾ Preferences:
Settings | Configuration instructions |
---|---|
Customer reengagement | Select one of the following to define how an Agent continues a session using an existing email or phone number from a previous session:
|
Single active session | To prevent agents from opening more than one session at a time, turn the toggle on. |
Inactive agent message | To show a message to customers if agent is inactive when they log in, turn the toggle on and enter the message in the field. |
Cookie disclaimer | To display a disclaimer about cookies the first time customers enter a session, turn the toggle on. |
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