General session preferences
  • 30 Nov 2022
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General session preferences

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You can configure the following general preferences for a session in System setting ⇾ Session ⇾  Preferences:

SettingsConfiguration instructions
Customer reengagementSelect one of the following to define how an Agent continues a session using an existing email or phone number from a previous session:
  • Continue previous conversation - The session opens with all the previous interaction bubbles and the agent continues adding to this session.
  • Start new conversation - A clean session opens for this email / phone number.
Single active session
To prevent agents from opening more than one session at a time, turn the toggle on.
Inactive agent message
To show a message to customers if agent is inactive when they log in, turn the toggle on and enter the message in the field.
Cookie disclaimerTo display a disclaimer about cookies the first time customers enter a session, turn the toggle on.

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