This article explains general settings that affect features of the Case Manager module.
Case Manager audit trail
This setting is found in the Admin Center in system and team settings under Session > Document handling.
Enabled - The system saves an audit trail of actions performed on the case and the audit trail is available to a Case Manager user (see View cases).
Disabled - The system does not save an audit trail and the download option is removed from the Case Manager UI.
A module in the Lightico platform that enables you to collect and manage customer information in a standardized, organized, and efficient way.
Area of the Lightico platform where you will find all settings, user management, and asset configuration pages. Access to this area is defined by a user's role and permissions.
Each user is associated with a team. A team defines unique settings that affect how a Collaboration Room session functions and what cases are available in Case Manager.