- 25 Oct 2023
- 1 Minute to read
Send an External Document to multiple participants
- Updated on 25 Oct 2023
- 1 Minute to read
This article explains how to send an External Document (ad hoc) to multiple participants during a Lightico session. For example, you may want to send a policy that needs to be signed by both the customer and a cosigner.
To send an External Document to multiple participants:
Upload a PDF and add the relevant fields, as described in Send an External Document.
In the left panel, click Add Participant.
Enter the name of the participant.
Enter either a phone number or an email address using the Phone/Email toggle.Note:
- You can add participants with the same phone number or email as the original customer. For example, if 2 family members share the same email address, they will still be regarded as 2 separate participants.
- Participant's details are saved for this session after you enter them the first time. If you send additional multi-sign documents during this session, you can select the saved participants from a list.
Add custom fields for the new participant.
Click the new participant in the left panel. The ad hoc toolbar buttons match the color of the new participant and you can add the relevant fields for the selected participant.
In the example below, the client signature field and the signature date field were added for the new participant:Note:If you only want to send the document for approval and not for signing, do not add any of the customer signature fields (signature, initials, corporate stamp).
Click Send at the top right corner of your screen.
The document is sent to all the participants at the same time.
To manage the customer interaction after the document has been sent, use the interaction bubble, displayed in the left pane.
The interaction bubble allows you to track the status of this interaction, to interact with participants and to perform certain actions on the relevant documents or assets. For more information, see Using interaction bubbles.