Send an External Document
  • 25 Oct 2023
  • 2 Minutes to read
  • Dark
  • PDF

Send an External Document

  • Dark
  • PDF

Article Summary

This article explains how to send an External (ad hoc) Document from your computer to your customer during a Lightico session. Once uploaded, the customer can approve the document in the session or you'll be able to add signature fields so that the document can be digitally signed. 

To send a pre-configured PDF template, see Send a PDF document template.

To send an External Document:

  1. In the left panel of the session page, click the paperclip.

  2. Upload the relevant document from your directory. You can upload either a PDF or an image file but you can only add custom fields to a PDF. You can upload multiple External Documents at once and then edit them one at a time.
    The document opens displaying a toolbar at the top of the screen.

    • You can apply a template to your ad hoc document that contains pre-configured fields. Select a template from the Overlay Template dropdown in the toolbar.
    • If you are integrated with an eVault hub, you can select a hub from the eVault Hub dropdown . After the document is completed by the customer, the authoritative copy of this document is saved in the eVault hub. 
  3. In the Document Name box, you can enter a new name for your document.

  4. Add the relevant custom fields to your document.

    If you only want to send the document for approval and not for signing, do not add any of the customer signature fields (signature, initials, corporate stamp).

    From the ad hoc toolbar, you can add the following custom fields to your document:

    ButtonField NameDescription
    image.pngCustomer SignatureAdds a required customer signature field
    image.pngCustomer InitialsAdds a required customer initials field
    image.pngCustomer Signature Date and TimeAutomatically inserts the date and time when the customer signs. The date and time format is configured in the system settings.
    image.pngCustomer Corporate StampAdds a required customer corporate stamp field. The corporate stamp is a combination of 3 fields that the customer completes: corporate name, corporate file number, and signature.
    image.pngAgent SignatureAdds an optional agent signature field
    image.pngAgent InitialsAdds an optional agent initials field
    Agent Signature Date and TimeAutomatically inserts the date and time when the customer signs. The date and time format is configured in the system settings.
    image.pngTextAllows the agent to add custom text to the document.
    RemoveRemove an element that you added
    Remove AllRemove all the elements you added
    1. Click the field that you want to add to your document.
      The field you clicked appears at the top left corner of your document.
    2. Drag the field to the appropriate place in your document.

      In the following example, the client signature field and the signature date field were added to a document:
      You can also send this document to additional participants.
  5. Click Send at the top right corner of your screen.

To track the customer interaction after the document has been sent, use the interaction bubble, displayed in the left pane. The interaction bubble provides information about this interaction with the customer and allows you to perform certain actions on the relevant document or asset. For more information, see Using interaction bubbles.

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