In the Admin Center under Settings, click System and go to Security > General to configure the following general security settings:
Multi-device access
Allow customers to access their session from a different device or browser after one-time password (OTP) verification.
For more information, see Configure single and multi-device access.
Stay logged in
An agent remains logged in after restarting their browser (valid for 5 days).
IP allowlist
Define specific IP addresses from which agents and administrators can access Lightico.
Toggle the switch on and enter the IP addresses in the Set IP ranges window.
2-factor authentication
Require administrators to go through 2-factor authentication. When this feature is turned on, the admin must provide a verification code sent to their phone in addition to their password.
Auto logout
Agents and administrators will be logged out after a specified duration.
Toggle the switch on and click the edit icon to set the logout duration.
Use employee ID for API calls
Use employee IDs instead of their usernames when making API calls.
Automatically unlock users
After repeated failed logins, users are locked out of the system. Toggle the switch on to automatically unlock the user after the defined duration.
Mask sensitive data from agent
Hide sensitive data in documents from the agent. Fields that are bound to sensitive Attributes are blocked by a black stripe.
Note
When you create an Attribute, you can define it as sensitive (see Create basic Attributes).
Iframe hosting
Enable the agent console to be displayed inside an iframe embedded in a third-party service interface. This allows Collaboration Room to be integrated seamlessly into external platforms.
Once this setting is enabled, you can restrict iframe placement by specifying allowed URLs.
To do this:
Toggle Define specific URLs on.
Under Set IPs and URLs, enter the list of approved domains where the iframe can be hosted.