Release April 12, 2026

This release enhances the Photo ID verification step to improve success rates, visibility, and control over authentication outcomes. It also introduces calculated numeric fields in Forms and expands Case Manager capabilities with a Public API, webhooks, and improved task controls.

This release includes the following new features:

Collaboration Room

🪪 Enhancements to photo IDV Workflow step

This release strengthens the Photo IDV step to help more customers successfully pass authentication, while giving teams clearer visibility into why a verification passed or failed and how to act on it.

      Ensure the correct document is submitted

Document type is now validated before authentication, preventing failures caused by uploading the wrong document rather than an inauthentic one. Users are guided to retry with the correct document, increasing authentication pass rates.

      Add flexibility for expired documents

Expired documents can now either fail the step or pass if they are the correct document type and successfully authenticated. This allows teams to recover more successful verifications in lower-risk flows, while still clearly identifying when a document is expired through dedicated result signals and Attributes.

      Track biometric consent decisions

When selfie comparison is enabled, declined consent is now tracked as a distinct outcome. While this still fails the step, it enables alternative handling, such as routing to manual verification.

      Get clearer control over retry logic

Attempts are now split between authentication failures and document correction, with configurable limits and delays. This helps more users recover from errors while ensuring each outcome is clearly defined and actionable.

For more information, see Add photo ID verification to a Workflow.

🧮 Calculated numeric values in Forms

BCs can now define the value of a number Attribute field as a mathematical expression that includes other number Attributes and numbers.

For example, a yearly salary value can automatically calculate a monthly salary by dividing the amount by 12. The calculated field updates whenever the source value is defined or changes and remains read-only during Form completion, ensuring consistent and accurate results.

For more information, see Configure calculated number fields.

Case Manager

🔌 Integrate external systems with the Case Manager API

External systems can now create, manage, and advance cases in Case Manager through a dedicated Public API, enabling seamless integration with broader business workflows. The API mirrors agent behavior by enforcing the same business rules, permissions, and validations, ensuring that all actions remain consistent with the Case Manager experience.

Supported endpoints include:

• Case creation and management

  • Create case

  • Update case title

  • Update case ownership

• Lifecycle discovery

  • Get all states

  • Get all transitions

• Lifecycle execution

  • Update case state

  • Apply transition

This provides a reliable way to automate case handling without bypassing governance, reducing manual effort while preserving process integrity.

For full descriptions of the new API endpoints, see Lightico Developer Center.

🔔 Stay in sync with case activity using webhooks

Case Manager webhooks notify your external systems instantly when key changes occur, so you can react without relying on API polling. You can configure webhook endpoints in the integration hub for three event types:

• Case added – when a new case is created

• Case state changed – when a case moves through its lifecycle

• Case ownership changed – when a case is reassigned to a different owner

Each event delivers a structured, event-specific payload with the latest resulting state, making it easier to keep CRMs, ticketing systems, and backend processes aligned as cases progress and responsibilities shift.

For a full description of all new events and their parameters, see Lightico Developer Center.

🔒 Prevent unwanted task edits with conditional read-only states

Tasks can now stay visible but locked until the right conditions are met. With the new READ ONLY option in the case type builder, Business Configurators can control when tasks become editable using real-time Condition Rules, ensuring better process control and data integrity.

For more information, see Configure a case type

✏️ Edit Workflows within case templates

You can now modify a task Workflow without navigating away from your current task. Selecting a Workflow in the case type builder provides a direct option to open the builder in a new view. This ensures configuration continuity by allowing you to inspect or modify details while maintaining your place in the case setup.

🟡 Updated task condition configuration

The condition used to control task behavior (such as visibility and editability) now uses the new conditions framework. This update aligns task configuration with other condition settings in Case Manager and provides access to the full set of condition options.

API

🔎 Search active sessions using request payload

A new endpoint (POST /v2.6.1/sessions/search) is now available for retrieving a user’s active sessions by passing the username in the request body, instead of the URL.

For full documentation of this new endpoint, see Lightico Developer Center.

Fixes

Collaboration room

Resolved the following issues:

• An error occurred when agents attempted to resend an invite using the email hub, preventing the invite from being sent even though the initial invite succeeded.

• An agent was able to delete a Workflow with an agent-facing form while still in an active session, even after the customer had started the Workflow.

• An agent could not delete a Workflow with an agent-facing form after reentering a session, even though the customer had not started the Workflow.

• Multiple selected checkbox values were displayed as IDs instead of names in a Dynamic Document.

• Bullet point text in Rich Text fields became misaligned when wrapping to a second line.

• A customer was able to bypass a document upload step in a Workflow by pressing Enter on a desktop device.

• The Advanced processing setting could be enabled in Document Requests even when the required hub was absent or deactivated.

Case Manager

Resolved the following issues:

• The Value option disappeared from the condition operator list when navigating through options in case transition settings.

Release timeline