Release February 8, 2026

This release includes a small set of usability and configuration improvements across document handling and presentation. It expands Advanced Processing flexibility, improves document visibility for agents during live sessions, and adds more control over how documents are generated and displayed.

New features

This release includes the following new features:

IDP in Collaboration Room

🧠 Advanced Processing now supports additional document types

Advanced Processing in Document Requests is no longer limited to Mitek-supported document types. You can now configure Advanced Processing for additional document types, as long as a corresponding processing model has been created for your profile.

Note

Available document types depend on the models enabled for your profile. Creating or enabling new models requires coordination with your Lightico service or implementation team.

For more information, see Create Document Requests.

Collaboration Room

👁️ Preview Dynamic Documents in the agent console

Agents can now preview Dynamic Documents directly from the agent console. This allows agents in assisted sessions to view Dynamic Documents as customers progress through a Workflow, bringing Dynamic Documents in line with existing document preview capabilities.

For more information, see Document handling.

🗂️ Configure Combined PDF per team

You can now configure the Combined PDF setting at the Team level, giving you more flexibility in how documents are packaged. Teams can optionally override the system-wide setting, so different Workflows within the same environment can follow different document output rules without affecting each other.

For more information, see Create Workflows.

🅰️ Use the Lightico UI font in Forms, Dynamic Documents, and PDFs

Heebo—the font already used across the Lightico interface—is now available as an additional font option in Forms, Dynamic Documents (HTML), and PDF Templates. Business Configurators can select Heebo anywhere fonts are supported, helping align field labels and document content with the existing UI typography for a cleaner, more consistent look and feel.

Fixes

Collaboration room

Resolved the following issues:

• Radio button was presented with additional spacing when the label text wrapped.

• External or Asset documents could not be uploaded by an agent in a new Session after a previous Session had ended.

• Self-service Workflow steps intermittently became stuck.

• Tick-box system values added an extra character when saved.

• Picklist field data did not pass correctly to a bound dropdown.

• Conditional radio buttons were automatically selected when conditions were met in a customer  with no default values configured.

• Agents were unable to preview all completed PDFs.

• The Agent UI previewed files that differed from the expected downloaded versions.

• French characters displayed incorrectly in dropdown Attributes.

• Completed Workflows appeared locked and did not allow downloading all documents.

Admin Center

Resolved the following issues:

• PDFs could not be moved to a different location in shared assets.

• System Values in Forms displayed as tags instead of resolved values.

• Attribute selector alignment was incorrect.

• Deleting conditions in the HTML designer added unnecessary <div></div> wrappers to section content.

• Changing a section condition in the HTML designer altered the formatting unexpectedly.

• Condition Attributes intermittently disappeared.

• Bulk font and size changes in table cells behaved inconsistently.

• Attribute data was not displayed in Forms for agents and customers.

Campaigns

Resolved the following issue:

• Campaign Workflows did not lock as expected.

Case Manager

Resolved the following issue:

• An error occurred when submitting a case for approval.

Release timeline