Release October 13, 2024

Fixes

Studio

• Page visibility in an agent Form that is based on the selection of 2 check boxes now works as expected.

• Highlighting and selecting in a rich text section of a Form now works properly.

• In the PDF Template builder, renaming fields nested under checkbox/radio button groups no longer pushes the field out of nesting.

• Functions can now be placed in their desired location on an HTML document.

• French accents in Documents Request file names are now displayed correctly.

• A concat function in a Workflow expression can now be added or updated even if a string contains a comma.

• Options in subsequent checkboxes and radio buttons now function as expected.

• Resolved an issue where datasets could not be uploaded.

• Campaigns 3-dot menu now shows all options.

Collaboration room

• Additional participant emails are no longer sent prematurely for an External Document.

• Resolved an issue where sometimes documents from a completed session could not be downloaded.

• Resolved an issue where an agent Form would sometimes display “&” instead of “&”.

• Required fields in an agent Form can no longer be left blank.

• Required nested address Attributes (used in Loqate address verification) based on a condition in a Workflow are no longer bypassed.

• A short URL session ID is now updated when the session is reengaged and a new link is sent.

• Resolved an issue where in some cases a Workflow with an agent Form or External Document could not be sent.

• Labels from text Attribute values now wrap on mobile devices even when the values have no spaces.

• Resolved an issue where only one reminder notification was sent if the session was accessed by the customer but not completed.

• IDV results now show in completed sessions even when returning to the session from the history pane.

• A reminder is now sent when a custom Twilio hub is set as the default SMS provider and the Twilio hub number is set as the SMS sender name.

• An agent Form date picker field value now functions as expected even when adding the Workflow for a second time.

• SMS reminders are now triggered when short URL is enabled.

• Fixed issues in the French translation OTP interface.

Settings

• Resolved an issue in the Download completed document settings where an agent or admin could not download Workflows when customer download was disabled.

• Saving headers in a custom integration hub under the Session created event now functions as expected.

• The Allow session invitations and notifications to be sent via text messages setting now shows in the settings of a newly created team.

API

• The Remind customer API endpoint in v28.1 now supports sessions created using earlier endpoint versions.

• An incorrect date format in an API call no longer causes all data to disappear from the completed document.

• Resolved an issue where using the PATCH endpoint to complete a Workflow resulted in ignoring an “if empty” condition in an HTML.

Release timeline