Release December 7, 2025

This release delivers enhancements across Workflows, Document Analyzer, and the Admin Center, improving automation and configurability. New capabilities include API-based redirect control, expanded document capture and analysis options, radius customization, and advanced table filtering. Together, these updates streamline processes for agents, administrators, and customers.

New features

This release includes the following new features:

Collaboration Room

🔗 Override Workflow redirect URL via API

You can now define a redirect URL when you add or update a Workflow via API. The URL determines where customers are sent after completing the Workflow. The API-defined URL overrides the redirect configured in the Workflow builder for that Workflow template.

You can also incorporate customer data from the session to create personalized destinations, such as directing each customer to their own account page or another tailored experience. This gives you greater flexibility in guiding customers to the right next step in their journey.

The Workflow completed event includes the redirect URL.

For more information, see the following endpoints in the Developer Center:

• Add Dynamic Workflow

• Add Workflow Template

• Update Workflow

🪪 Document back-side scanning without barcodes

Document scanning with Mitek processing now supports two-sided documents even when the back side does not include a barcode. Admins can now define any document type for front-and-back uploads, allowing customers to submit complete card images without relying on barcode detection. This improves the capture of ID cards and other documents where important information appears on both sides.

For more information, see Create Document Requests.

🟦 Radius customization

Business Configurators can now define rounded corner styles for buttons, cards, and input fields across the agent and customer UIs. Radius values can be customized or selected from presets, with real-time previews and reset options available in system or team settings.

For more information, see Branding and customizing a Lightico session.

📄 Set page limits for Document Requests

You can now set a minimum and maximum number of pages that customers must upload when completing a Document Request. These limits guide customers toward the correct document format—whether a one-page certificate or a multi-page official record—and help reduce incomplete or incorrect submissions. The limits are enforced directly in the customer upload experience.

For more information, see Create Document Requests.

Admin Center

🔍 Advanced column filters for table searches

Admin Center tables now support per-column filtering for faster, more precise searches. Each column includes a filter button that opens a list of all unique values (from the entire dataset, not just the current page) and a search box.

This enhancement is enabled on most pages, including Workflows, Forms, HTML Designer, Document Requests, Campaigns, User management, Permissions & roles, and more.

Document Analyzer

📄 View and edit STP document analysis

Agents can now access and review results from Straight-Through Processing (STP) in the Document Analyzer interface. Until now, STP did not provide a URL for entering the Document Analyzer interface—this update adds a URL to the Document analysis completed event.

When agents enter the interface, they can:

• View STP analysis outcomes

• Override decisions (attributes, signatures, rules)

• Reclassify pages and trigger reanalysis

• Submit updated document packages

When changes are submitted, the new Document analysis modified event is generated to reflect modifications such as updated attributes, signatures, rules, or classifications. This ensures full visibility and auditability of adjustments made after STP processing.

For more information, see Validate a document package.

🚫 Missing data policy update

Missing data in document extraction will now be treated as NULL instead of False, ensuring more accurate rule evaluations. Previously, missing values were interpreted as a failed condition, which could incorrectly disqualify a document package.

With this update:

• If a required value (e.g., customer’s age) is not found, the system treats it as unknown, not as a failure.

• Rules will only fail when actual extracted data violates the condition (e.g., age below the threshold).

• Missing data will be clearly indicated in the Document Analyzer UI, so agents can easily identify and address gaps before submission.

This distinction improves compliance logic and prevents false negatives caused by incomplete data.

Case Manager

🗂️ Agent and customer Workflow steps

Case Manager now supports tasks that include both agent-facing and customer-facing steps within the same Workflow. This creates a smoother, end-to-end process for scenarios that require collaboration between agents and customers.

For more information, see Create a Workflow for a case task

Fixes

Collaboration room

Resolved the following issues:

• Participant name fields in the agent UI were cropped or hidden when sending PDFs.

• Where draft storage was enabled, completed Workflows experienced delays with uploads to external storage.

• A cosigner session appeared to skip a Workflow step and became stuck on a preparing state.

• When the language settings are set to French or Spanish, some IDV screens have no language localization.

• When returning to a self-service session, the company logo did not display.

• A desktop session would be misidentified as a being accessed from a mobile device under specific accessibility settings.

• When multi-device access is enabled, an OTP cannot be sent where a customerId is used in the contact details.

Admin Center

Resolved the following issues:

• Time-based settings (minutes, hours, etc.) were not displayed when editing new profiles.

• Importing HTML Documents to an environment that lacked the required Attributes did not trigger an error as expected.

• New User Management UI did not show the option to search via teams.

• Incorrect data was displayed when using ‘Add New Condition’ or 'Add Attribute' in HTML Documents.

• In the HTML designer, when adding a function into a table cell and editing that function before inserting it, the entire table or the edited row disappeared instead of adding the function to the cell.

Case Manager

Resolved the following issue:

• The date format did not display as expected in certain cases.

Events

Resolved the following issues:

• The Participant completed event incorrectly showed a different media type for HTML and PDF when the Workflow was completed by the Update Workflow PATCH endpoint.

• Participant completed event triggered while the Workflow remained incomplete.

Release timeline