📁 Communicate with your customer

Lightico enables you to keep customers engaged and updated about sessions, from inviting them into a session to sending them automatic notifications about session activity.  For example, if the agent sends a document to a customer and they ha...

This article presents guidelines and some best practices for customizing SMS and Email notifications that are automatically sent to the customer when a session starts or is updated. For a detailed description of notification settings, see Email...

When you upload an email HTML template in System Settings ⇾ Notifications  (see Send Notifications ), use the following guidelines: The maximum size of the file should be 1M The file should have a . html extension The name of t...

You can configure the behavior of Lightico sessions for both agents and customers. For example you can enable agents or customers to reuse their signatures in Lightico sessions. Configure agent session behavior You can configure the following agen...

This article explains settings that can help give your Lightico session a personalized look and feel. Note: These settings can also be configured according to team. Team settings override System settings. For more information, see Use session ...

You can use some third party email and SMS providers to send notifications to your customers about session updates. Then select either the default Lightico provider or a third party provider in the system and team settings. Lightico default SMS pro...

The campaign tool enables you to send out multiple instances of a preplanned session to a contact list.  In this article you'll learn how to: Create and run a campaign   Edit and monitor your campaigns Create and run a campaig...