Service Notices

Annual Certificate Renewal Lightico Integration Customers utilizing Certificate AUTH to authenticate callbacks and requests sent from Lightico integration services will be required to update their hosted certificate as per the following schedule.&n...

Upcoming Change to Lightico Service IP Address - Action Required As part of our ongoing efforts to enhance the performance and security of our services, we will be changing some of the IP addresses associated with our platform. This change i...

Notification on the Deprecation of Support for TLS 1.1 and weak Cipher Suites   Lightico will stop supporting TLS version 1.1 and weak Cipher Suites on November 1, 2024 What is TLS 1.1?  Transport Layer Security (TLS) 1.1 is a leg...

Timeline As of July 7, 2024 Lightico is deprecating the old PDF Template builder for the creation of new shared items. Editing a shared item created with the old PDF editor You can still use the old PDF Template bu...

Timeline As of September 1, 2024 Lightico is deprecating the URLs generated from a Self-Service Integration Hub. Effective immediately, generation of new Self-Service integration hubs are no longer supported. See the Alternatives section on how ...

A2P 10DLC Background A2P messaging (application to person messaging) is a type of SMS messaging technique where a text is sent from a software application run by an enterprise to a consumer's device. With A2P messaging, the line of communication is...

Annual Certificate Renewal Lightico Integration Customers utilizing Certificate AUTH to authenticate callbacks sent from Lightico integration services will be required to update their hosted certificate as per the following schedule.  The ren...

Deprecation notice - seperatedElementURL parameter as an object will be deprecated as of June 1st, 2023 As of June 1st, 2023 Lightico is sunsetting the support of seperatedElementURL parameter as an object in the Wizard Completed by a Customer even...

As of March 5, 2023 Lightico is deprecating the fileURL parameter that arrives in the Wizard Completed by a Customer event as it no longer meets Lightico's increased security requirements.  Effective immediately, the fileURL parameter is no ...

IE 11 End of Support Notice Starting  January 8th, 2023 , the Lightico Admin and Agent side applications will no longer support the use of Microsoft Internet Explorer 11 browser.  IE 11 browser will continue to be supported on ...