Welcome to the Lightico Help Center
Search
CTRL + K
Browse by category
Getting Started - Collaboration Room
Get started with Lightico
Collaboration Room - Agent
Information for agents about interacting with customers in the Lightico agent console
Collaboration Room - Admin
Information for administrators about configuration and administration of the Lightico environment
Workflows
Information for administrators about how to build and design automated Workflows
Videos
Explore instructional videos about a host of topics
Developers
API documentation and developer best practices
Newest articles
Release June 22, 2025
Customer status indicators
Use agent session history
Define a session access PIN
Invite the customer
Most viewed articles
Error messages when connecting to a session
Sandbox releases
Create Dynamic Documents
Custom integration hub for API and events
Define unique team settings
Recently modified articles
Release June 22, 2025
Add Document Requests to a Workflow
Send a Workflow that requires agent input
Add PDF Templates to a Workflow
Create Dynamic Documents