Welcome to the Lightico Help Center
Search
CTRL + K
Browse by category
Getting Started - Collaboration Room
Get started with Lightico
Collaboration Room - Agent
Information for agents about interacting with customers in the Lightico agent console
Collaboration Room - Admin
Information for administrators about configuration and administration of the Lightico environment
Workflows
Information for administrators about how to build and design automated Workflows
Videos
Explore instructional videos about a host of topics
Developers
API documentation and developer best practices
Newest articles
Release June 22, 2025
Customer status indicators
Use agent session history
Define a session access PIN
Invite the customer
Most viewed articles
API reference
Getting started as an administrator
Create Workflows
Custom integration hub for API and events
Lightico support priorities and response time objectives
Recently modified articles
Sandbox releases
Create Workflows
Release June 22, 2025
Add Document Requests to a Workflow
Send a Workflow that requires agent input